Join the Holbrook Hotel Team as an evening shift Front Desk Agent!
Front Desk Agent
Part-Time
3pm-11pm
Join the Holbrook Hotel Team as a Front Desk Agent!
Are you an energetic and friendly person who loves to smile and make others smile? Do you enjoy creating memorable experiences for guests? If so, we want you to be the face of Holbrook as a Front Desk Agent!
Job Overview
As a Front Desk Agent at The Holbrook Hotel, you’ll be at the heart of our guest experience, handling the guest registration process, communicating hotel services and promotions, and creating a welcoming environment. This role offers plenty of opportunities for casual conversations and making a direct impact on our guests’ stay. You'll also process payments and respond to guest inquiries, ensuring every interaction is positive and professional.
Essential Functions
- Greet Guests with a Smile: Always treat guests with courtesy and respect in a variety of situations.
- Handle Check-ins and Check-outs: Confidently and professionally manage the check-in and check-out process.
- Anticipate and Respond: Quickly anticipate guests’ needs, respond promptly, and acknowledge all guests, no matter how busy or what time of day it is.
- Follow Up: Call back and follow up with guests on any requests to ensure satisfaction.
- Manage Arrivals: Review arrivals, note special requests, and communicate with housekeeping
- Stay Organized: Complete all items on shift checklists and ensure proper credit card procedures are followed based on PCI compliance guidelines.
- Communicate Clearly: Inform guests about hotel services, amenities, packages, promotions, etc.
- Maintain Guest Profiles: Input, update, and maintain guest profiles and histories.
- Be Flexible: Assist with job responsibilities of other front office positions as needed.
- Accurately Relay Messages: Take, record, and relay messages accurately, completely, and legibly.
- Provide Concierge Service: Offer knowledgeable recommendations on local restaurants, special events, city attractions, and guest amenities.
Qualifications
- Experience: Previous hotel experience preferred but not required.
- Reliability: Punctuality and regular, reliable attendance are a must.
- Interpersonal Skills: Ability to work well with co-workers and the public.
- Attention to Detail: Perform duties with attention to detail, speed, accuracy, and courtesy.
- Problem-Solving: Effectively deal with practical problems and a variety of variables.
- Customer Service: Handle internal and external customers with patience, tact, and diplomacy.
- Work Under Pressure: Thrive in a fast-paced environment with multiple tasks.
- Flexible Schedule: Availability to work AM, PM, Overnight, Weekends, and Holidays.
Why The Holbrook?
At The Holbrook Hotel, we value our team members and believe in creating a positive and supportive work environment. You'll be part of a dynamic team that values your contributions and offers opportunities for growth and development. Join us in making every guest experience exceptional!
Ready to join the Holbrook family? Apply today!
Posted April 19, 2026
About The Holbrook Hotel
GET TO KNOW THE HOLBROOK
In the heart of Danville’s Old West End, The Holbrook Hotel Danville is a historic and creatively inspired boutique hotel experience. Celebrating the playfulness of midcentury modern luxury, this colorful stay is comfortable, beautiful, and a wonderful place to spend a few nights or a few weeks.
OUR HOTEL
Discover a vibrant and charming Danville destination. Residential and perfectly positioned for exploring the city, our colorful and distinctive interiors were inspired by midcentury art, including works by Frank Stella and Alexander Calder. Bright and joy-filled, we think you’ll feel right at home here.
Retro Hospitality is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Retro Hospitality electronically registers each new-hire through E-Verify.
About Retro Hospitality
Retro Hospitality is a boutique hospitality firm based in Richmond, Virginia that provides a wide range of consulting and management services. Specializing in independent hotels and creative food and beverage concepts, we feature a team with diverse and highly experienced backgrounds.
Based on over 25+ years of experience in the hotel industry, Retro Hospitality is quickly expanding its portfolio by offering flexible consulting and management services to its clients. Our engagements are focused on providing the ownership and operating teams the necessary support they require with a hands-on approach. A principal from Retro Hospitality will work directly with your team on-site. We do not take an “arms-length” approach and advise you on what your hotel should be doing.
We identify opportunities to make the hotel more profitable and then WE execute with your team.
Retro Hospitality is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Retro Hospitality electronically registers each new-hire through E-Verify.