Convention Sales Coordinator

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Drive Seamless Events Through Sales and Service Collaboration

The Convention Sales Coordinator plays a vital role in driving group business and ensuring flawless execution of meetings, conventions, trade shows, and special events. Working as part of a unified team, you’ll flex between sales engagement, event planning, and cross-department collaboration to deliver exceptional guest experiences.

Ideal for a hospitality professional who thrives in a fast-paced, team-oriented environment, this position offers the opportunity to grow in both strategic sales and operational planning while making a meaningful impact.

What You’ll Own

Sales Engagement + Strategic Growth

• Solicit, negotiate, and confirm bookings for corporate, tribal, association, and departmental events.
• Build and manage proposals, contracts, and BEOs aligned with guest goals.
• Conduct site tours and present the full range of venue offerings.
• Identify new markets and nurture existing accounts to drive business.
• Track leads and communications using CRM and sales systems.
• Analyze trends to inform sales strategy and forecasting.
• Contribute to annual budgeting and monitor sales-related expenses.
• Achieve revenue, room night, and performance KPIs.

Event Planning + Cross-Functional Coordination

• Serve as a primary contact from inquiry to post-event wrap-up.
• Coordinate logistics with hotel, AV, catering, entertainment, and other departments.
• Ensure event delivery aligns with Grand Casino brand standards.
• Maintain accurate planning records accessible to all stakeholders.
• Document and communicate client needs, preferences, and special considerations.
• Support on-site presence for tours, pre-con meetings, and day-of execution.

Team Partnership + Guest Experience

• Collaborate with fellow Coordinators to balance workloads and project priorities.
• Provide timely, thoughtful support to clients, planners, and internal teams.
• Recommend enhancements and upsell opportunities that elevate event quality.
• Represent the Grand Casino brand at trade shows, tours, and client meetings.
• Foster a service-first culture rooted in our Seven Core Values.

You’ll Thrive If You

• Communicate clearly and professionally, with a strong coordination mindset and service-first approach
• Stay organized and attentive to detail while managing multiple moving parts
• Collaborate confidently across departments and engage respectfully with senior leaders and tribal representatives
• Bring experience in hospitality, events, or administrative coordination with a focus on operational excellence
• Anticipate needs, follow through on commitments, and keep documentation accurate and up to date
• Present event spaces and services in a polished, informative, and Guest-ready manner

What You’ll Get

Growth + Support

• Weekly pay + competitive salary
• Real responsibility and a voice at the table
• Mentorship from leaders who want to see you succeed
• Career paths to sales, event planning, or hospitality leadership

Stability + Life Benefits

• Premium medical, dental, and vision insurance
• 401(k) with match, paid parental leave, and tuition reimbursement
• PTO, birthday and anniversary recognition
• Support from a team that values your time and growth

Culture + Clarity

• A workplace grounded in seven values we actually live by: Wisdom, Love, Respect, Truth, Humility, Bravery, Honesty
• A servant leadership model that empowers your voice and vision
• Clear goals, regular feedback, and a team that’s got your back

What You Bring

• 3–5 years of hospitality experience, with 2+ years in banquet, catering, convention services, sales, or event planning
• Proven experience coordinating and executing events from planning through completion
• Strong communication, organization, and detail orientation
• Proficiency in Microsoft Office and familiarity with CRM/sales tools (Cvent, Delphi, etc. a plus)
• Clear and professional communicator who thrives in a team
• Strong organizational habits, attention to detail, and a passion for growth
• Must be able to secure a license from Gaming Regulatory Authority (GRA)
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s)
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process

Physical Requirements and Work Environment

• Flexibility to work evenings, weekends, and holidays as required by client needs or event schedules.
• Will involve standing/walking for extended periods and lifting (30lbs) during event setups or inspections.

#HO3