Spa Supervisor

What's In It For You

• Competitive salary at $26.98/hr. with discretionary performance bonuses 2x a year!
• Complimentary meals and covered team member parking.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

What You’ll Do

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Assist in leading and managing a team of spa staff, including estheticians, massage therapists, nail technicians, and spa specialists.
• Ensure the highest level of guest satisfaction by maintaining the MCR’s reputation for luxury and excellence.
• Supervise and schedule staff to ensure adequate coverage for all spa services and appointments.
• Train, onboard, and mentor new team members.
• Assist in monitoring and assessing staff performance, providing regular feedback, and conducting performance reviews.
• Collaborate with spa management to develop and implement service protocols, standards, and procedures.
• Handle guest inquiries, complaints, and feedback in a professional and timely manner.
• Oversee the daily operations of the spa, including managing appointment schedules, reservations, and walk-in clients.
• Monitor inventory levels of products, supplies, and equipment, and place orders as needed.
• Maintain a safe and hygienic environment, ensuring compliance with health and safety regulations.
• Assist in promoting spa services and packages to guests, contributing to sales goals.
• Maintain a strong rapport with clients, building long-term relationships and addressing their needs.
• Participate in staff recruitment and selection as needed.
• Strive to continuously elevate the spa's reputation by providing exceptional experiences and services.
• Creates, maintains, and facilitates a positive and safe work environment.
• Promotes positive team member relations and reports issues to the appropriate personnel.
• Perform other duties as assigned.

What You’ll Bring

• 1 (One) year of a supervisory or management role within a luxury spa or high-end hospitality environment.
• 2 (Two) years Customer service experience required.
• Cosmetology or Esthetician License through WA state DOL highly preferred!!
• Proficiency in using spa management software and computer applications.
• Hospitality experience a plus!