Assistant Front Office Manager

Assistant Front Office Manager
DoubleTree by Hilton Times Square West – New York City

This role provides essential support to the Front Office leadership team in overseeing daily operations, training, and team performance. Our hotel embraces a LOU culture—encouraging team members to Lead, take Ownership, and act with Urgency in all situations.

While this description outlines key responsibilities, team members are expected to go above and beyond to demonstrate care for guests and colleagues while contributing to a collaborative, service-focused environment.

Key Responsibilities

Operational Leadership

• Assist the Director of Front Office in developing and implementing training tools, standards, and procedures
• Support recruiting, hiring, and onboarding of Front Office team members
• Supervise and coordinate daily Front Office operations and staff activities
• Conduct routine inspections to ensure adherence to service standards and procedures
• Ensure completion of daily checklists and responsibilities by Guest Service team members

Guest Experience

• Maintain consistent, high-quality service throughout the entire guest journey—from reservation to departure
• Handle guest transactions including authorizing checks, cash advances, rebates, and refunds in accordance with hotel procedures
• Monitor guest credit status and ensure timely payment collection, including follow-up on outstanding balances
• Address guest concerns promptly and professionally to ensure satisfaction

Team Development

• Support ongoing training and development of Front Office staff
• Remain open to learning opportunities and additional responsibilities assigned by leadership
• Foster a team-oriented, service-driven culture aligned with Hilton standards

Qualifications

• Previous experience in a similar Front Office role required
• Minimum of 1 year of supervisory experience
• Strong leadership, communication, and organizational skills
• Proficiency in Microsoft Word and Excel
• Ability to work a flexible schedule, including evenings, nights, and weekends

Physical Requirements

• Regularly required to talk and hear
• Frequently required to stand; occasionally required to walk
• Occasionally lift and/or move up to 25 pounds
• Requires close vision, color vision, and depth perception

Why Join Us?

At DoubleTree by Hilton, you’ll be part of a team that values collaboration, accountability, and exceptional guest service. If you are ready to grow your hospitality career and make an impact in the heart of New York City, we encourage you to apply.

*The anticipated compensation range for the position is $68,000k per year. The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc. The compensation and benefits information are provided as of the date of this posting. company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. *