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Manager On Duty

Desert Diamond Casino West Valley

9431 W. Northern Ave
Glendale, AZ 85305

Casino & Hotel
Managed By Desert Diamond Casinos & Entertainment
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Compensation: DOE, Full-Time

Position Summary

Under direct supervision of the Manager on Duty - Senior, the Manager on Duty (MOD) is ultimately responsible for the guest experience within the casino. The MOD has a heighted awareness of the casino floor experience, and is exceptional at resolving guest concerns. The MOD is expected to maintain and enforce the highest service standards set forth by the Enterprise. The MOD provides departments with assistance, support, and inter-departmental coordination as necessary to achieve the financial, operational, and guest service performance expectations. 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  • Maintains a current understanding of each department’s:
    • operational, and guest service expectations,
    • objectives, strategies and operational plans,
    • special events and promotions
  • Maintains a current and accurate understanding of policies and procedures for, and ensuring and coordinating the proper execution of:
    • emergencies,
    • Title 4 (AZ Liquor Law),
    • interaction with external regulators arriving on property,
    • Title 31 requirements to prevent and detect money laundering, reporting of large cash transactions, and suspicious financial activity,
    • departmental disagreements,
    • team member suspensions,
    • guest problem resolution,
    • guest ejections
  • Maintains a working knowledge of Internal Controls, Human Resources Policies and Procedures, Departmental Policies and Procedures, and job descriptions of each department on the shift.
  • Provides continual assistance, support, and inter-departmental coordination to all team members and guests as necessary to achieve the financial, operational, and guest service expectations set forth for the property.
  • Exchanges current information continuously throughout the shift with each department’s management personnel.
  • Ensures compliance with all State and Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
  • Acquires a thorough knowledge of the National Indian Gaming Commission (NIGC) Regulations.
  • Ensures smooth interaction between all departments and all guests during the shift.
  • Ensures all pertinent information regarding the shift is communicated in a clear, concise, and complete manner, in a timely and consistent manner, to the Manager on Duty - Senior and other Managers on Duty.
  • Resolves guest complaints and problems immediately and effectively
  • Contributes to a team effort and accomplishes related results as required.
  • Regularly attends meetings as directed by the General Manager.
  • Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times.
  • Creates and maintains a positive image of the property, operations, team members, and casino owners on the shift to all guests, local communities, and regulatory agencies.
  • Performs all duties with excellent service to both internal and external guests.
  • Consistently and visibly role modeling the behavior and appearance desired of all team members on the shift.
  • Performs continual observations and inspections, and formally reporting findings and recommendations for:
    • compliance with policies, procedures, and controls,
    • improvements to operational effectiveness,
    • condition and operation of physical plant, property, and equipment,
    • status of secured areas,
    • quality control checks in the kitchen, restaurant and lounge,
    • proper team member staffing levels,
    • effectiveness and performance,
    • improvements for better using assets and personnel on the shift
  • Performs other duties as required

    • Minimum Qualifications

    Education And Experience

    Bachelor’s Degree plus six (6) years diverse experience in the operational aspects of the gaming or hospitality industry; including at least three (3) years in any management or supervisor role with direct responsibility for overseeing personnel; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  • Knowledge of modern office practices, procedures, and equipment.
  • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
  • Knowledge of principles and practices of public relations, promotions, and guest service.
  • Knowledge of gaming operations, food and beverage operations, and guest service operations in a casino environment.
  • Knowledge of Title 31 requirements and training program.
  • Ability to interact effectively with Tribal, State, and National Regulatory Officials.
  • Ability to obtain TIPS certification.
  • Ability to analyze reports.
  • Ability to efficiently schedule, and utilize manpower needs.
  • Ability to write and implement departmental procedures as necessary.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to apply common sense understanding to carry out directions in written, oral or diagram form.
  • Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
  • Skill in professional management techniques.
  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
  • Ability to work independently
  • Ability to work all shifts, including holidays and weekends

    Physical Demands

    While performing the duties of this job, the team member regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

    Work Environment

    Work is generally performed in an office and casino setting with exposure to second-hand smoke and a moderate to high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may also be required.

    • Posted April 21, 2026

    About Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

    About Desert Diamond Casinos & Entertainment

    Desert Diamond Casinos & Entertainment offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. 

    Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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