Confirmations Representative - Work from home (Mexico City area)

What you will do?

• • Promote awareness of brand image internally and externally.
  • Communicate with potential owners via telephone to confirm preview package sales/tours.
  • Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
  • Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. Encourage guests or callers to purchase or schedule preview package sales/tours.
  • Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
  • Answer guest questions about property facilities/services.
  • Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.   
  • Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.