Sales Coordinator
Hilton Garden Inn San Marcos TX
2131 N Hwy 35
San Marcos,
TX
78666
Description
- Input and manage group blocks, reservations, and rooming lists in the property management system and Delphi (preferred)
- Prepare and distribute contracts, agreements, and proposals
- Manage group masters, including billing setup, routing, posting, and final reconciliation
- Track group pick-up, cut-off dates, and inventory to maximize occupancy and revenue
- Communicate all group details clearly across departments (Front Desk, Housekeeping, F&B, etc.)
- Maintain accurate and organized records for all group and event business
- Serve as the on-site event contact and supervisor for all meetings and banquet functions
- Oversee execution of Banquet Event Orders (BEOs) to ensure all details are met
- Coordinate with operations teams on setup, service, and breakdown
- Troubleshoot and resolve issues in real time to ensure client satisfaction
- Conduct post-event follow-up as needed
- Work a minimum of two Front Desk shifts per week, including weekends (mid-shift typical)
- Assist with guest check-in/check-out, reservations, and guest inquiries
- Provide exceptional customer service and uphold Hilton brand standards
- Support the Front Desk team during peak periods and high occupancy
- Monitor group performance, including pick-up and pacing reports
- Assist with basic revenue management tasks and inventory control
- Support lead and RFP management, ensuring timely responses
- Prepare reports as needed (sales activity, group status, etc.)
- Utilize Microsoft Office (Excel, Word, Outlook) and hotel systems efficiently
- Act as a liaison between Sales and hotel departments to ensure seamless execution
- Attend and contribute to BEO and operations meetings
- Coordinate VIP arrivals, amenities, and special requests
- Ensure compliance with brand standards, contracts, and internal processes
- Support site tours, client visits, and sales initiatives as needed
- Assist with client communication, follow-up, and relationship building
- Maintain organized digital and physical files
- Perform other duties as assigned by management
- Strong organizational skills with exceptional attention to detail
- Ability to multitask and prioritize effectively in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (Excel, Word, Outlook required)
- Delphi or similar sales/catering system experience preferred
- Previous hotel, sales, or Front Desk experience strongly preferred
- Flexible schedule with required weekend availability
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Hilton Garden Inn San Marcos TX
Ideal for the University and Bobcat Stadium
We're off I-35, two miles from Texas State University and Bobcat Stadium. The Tanger Outlets and San Marcos Premium Outlets are within eight miles, and football games at Rattler Stadium are 10 minutes away. Enjoy breakfast and dinner in our restaurant and bar. Grab a drink, snack, or ready-to-cook meal in the 24-hour Pavilion Pantry.
About Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
