General Manager

Job Title: General Manager – Hilton Garden Inn Middletown Township 

Location: Middletown, PA
Employment Type: Full-Time
Reports To: Regional Director of Operations / Ownership Group

Position Summary:

We are seeking an experienced, dynamic, and hands-on General Manager to lead the ongoing operations of our brand-new Hilton Garden Inn in Middletown, PA. The ideal candidate is passionate about hospitality, focused on delivering exceptional guest experiences, and highly skilled in managing all hotel departments including Front office, Housekeeping, Food & Beverage, Sales, and Maintenance.

This is a rare opportunity to lead a hotel from the ground up and help establish its reputation in the community and within the Hilton brand family.

Key Responsibilities:

Operational Responsibilities:

• Oversee daily hotel operations to ensure smooth execution and outstanding guest service
• Lead all departments, providing guidance and support to department heads
• Ensure compliance with Hilton brand standards, local laws, and safety regulations
• Monitor financial performance, including budgeting, forecasting, cost control, and P&L management
• Implement revenue management strategies and work closely with sales & marketing to drive occupancy and ADR
• Maintain a strong presence in the hotel and actively engage with guests and staff
• Cultivate a culture of service excellence, teamwork, and accountability
• Address guest concerns and resolve issues promptly and professionally

Qualifications:

• Minimum of 3-5 years’ experience as a Hotel General Manager, preferably with Hilton or other branded properties
• Strong understanding of hotel operations, financial management, and revenue strategy
• Leadership skills with the ability to motivate and inspire a diverse team
• Excellent interpersonal, organizational, and communication skills
• Knowledge of hotel management systems (e.g., OnQ, FOSSE, or similar)
• Bachelor’s degree in Hospitality Management or related field (preferred)

Compensation & Benefits:

• Competitive base salary + performance bonuses
• Health, dental, and vision insurance
• 401(k) with company contribution
• PTO and paid holidays
• Hilton employee travel benefits

About the Property:

The Hilton Garden Inn Middletown is a modern, select-service hotel featuring 109 rooms, meeting space, on-site dining, fitness center, and convenient access to Philadelphia International Airport and major business hubs.