Photo of The Langham Boston, Boston, MA

Reservations Manager

The Langham Boston

250 Franklin Street
Boston, MA 02110

Hotel with 312 Rooms
Managed By Langham Hotels and Resorts

Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more.

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Compensation: $85,000 to $90,000 per year, Full-Time

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

PRIMARY OBJECTIVE OF POSITION:

Provide operational leadership to the Reservations Department, ensuring efficient execution of booking processes, strong conversion performance, and exceptional service standards. This role focuses on optimizing reservation workflows, supporting pricing and inventory strategies in partnership with Revenue Management, and developing a high-performing team aligned with luxury service expectations.

KEY RESPONSIBILTIES:

  • Partner with Revenue Management to ensure accurate execution of pricing, inventory, and distribution strategies within the reservations function.
  • Focus on maximizing conversion, call quality, and booking accuracy.
  • Monitor booking trends, call patterns, and channel production to identify opportunities to improve efficiency and conversion.
  • Maintain awareness of market conditions and competitor activity to support informed selling practices.
  • Ensure all rates, packages, and promotions are correctly loaded and consistently reflected across all booking channels.
  • Oversee daily Reservations Department operations, ensuring accuracy, efficiency, and adherence to brand standards. Includes answering calls and making reservations as needed.
  • Monitor call quality, conversion rates, and team productivity, addressing gaps through coaching and process improvement.
  • Ensure effective use and optimization of systems (Shiji, SynXis, OTA extranets, Onyx).
  • Manage scheduling, payroll, and staffing levels in alignment with business needs.
  • Oversee commission processing, ensuring accuracy and timeliness.
  • Maintain strong communication with Central Reservations to ensure consistency and alignment.
  • Lead and develop a high-performing reservations team through coaching, feedback, and accountability.
  • Foster a culture focused on service excellence, ownership, and sales through service.
  • Identify talent and support development through structured growth plans.
  • Conduct training on systems, product knowledge, and guest interaction standards ensuring all guest interactions (phone and email) reflect luxury service standards.
  • Continuously improve the booking experience to ensure ease, clarity, and satisfaction.
  • Prepare and share performance reports focused on reservations metrics (conversion, call quality, productivity).
  • Lead regular team meetings focused on performance, engagement, and continuous improvement.
  • Collaborate with Front Office, Sales, Marketing, and Revenue teams to ensure alignment and seamless execution.

SPECIAL SKILLS REQUIRED:

  • Operational leadership with strong attention to detail
  • Service-driven mindset with sales awareness
  • Strong analytical and problem-solving skills
  • Effective communication and team leadership
  • Ability to manage priorities in a fast-paced environment
  • Strong organizational and time management skills

PHYSICAL DEMANDS: 

Digital dexterity, e.g. using computer keyboard, computer/software applications

Stand, sit, reach, grasp, lift/carry, walk, climb, kneel, squat, bend, push/pull.

EDUCATION/ EXPERIENCE /LICENSES OR CERTIFICATES / REQUIRED:

  • Undergraduate degree preferred.
  • Minimum 2 years of supervisory/management experience in Reservations or Front Office in a luxury hotel.
  • Proficient in Shiji, Synxis, third-party OTA extranets, Onyx, Word, Excel, Powerpoint.

SALARY RANGE:

  • $85,000 - $90,000 annually 
Posted May 1, 2026

About The Langham Boston

OVERVIEW

ROOMS

The Langham, Boston boasts 312 lavish rooms and suites that reflect the luxurious attributes of the Langham brand and the rich past of the building’s history. Each room is tailored with classic touches and deluxe amenities for a timeless, fresh and residential feel that luxury travelers have come to expect from Langham Hotels and Resorts. The guest rooms and suites were recently  transformed with the addition of updated spacious bathrooms with walk-in showers, and white marble floors and countertops, a lighter and brighter color palette as a nod to the traditional New England aesthetic. Guests are able to enjoy an elevated experience by upgrading to the Langham Club level, allowing for access to a refined, private club setting offering a wide range of privileges, including food and drink service throughout the day.

DINING

In the heart of downtown Boston, The Langham has introduced two chic new dining concepts - an eclectic dining venue Grana, and a redesigned signature cocktail bar at the lobby level called The Fed. The food and beverage offerings at The Langham equally reflect refined luxury and the innovative culinary scene in Boston. 

EVENTS

As part of the Langham culture, The Langham, Boston continues to create memorable events and weddings in function space that is infused with historic flavor along with detailing and accents that refer to this iconic landmark. Recognized for notable awards, the hotel provides an array of extravagant function rooms for your wedding, business or social event, including boardrooms for power meetings and two ballrooms for intimate or lavish elegant affairs. The Langham, Boston will make your event extraordinary with a dedicated team of organizers, innovative culinary creations, and cutting-edge audio visual that will ensure your event is flawless from start to finish.

WELLNESS

The Langham, Boston will offer wellness for your body with our state-of-the-art Fitness Center, heated indoor swimming pool, whirlpool and relaxing saunas. Guests will be able to maintain their fitness regimes while traveling using our Technogym cardio and strength equipment. Guests will have an open invitation to plunge into the refreshing waters of the sparkling indoor lap pool in the charming and intimate pool pavilion. 

About Langham Hotels and Resorts

Behind every distinguished family there is always a remarkable story, and our family of luxury hotels is no exception. 

Our luxury hotel collection was born in 1865 when The Langham opened in London as Europe's first 'Grand Hotel'. 

That legendary establishment, now the flagship of our global luxury hotel group, played host to European royalty, diplomats and artistic and literary celebrities of the day. All delighted in the extraordinary fusion of sights, sounds, scents and flavours. 

Step into any of our hotels around the world today and we will captivate your senses with the shared - and distinctive - signatures of elegance in design, innovation in hospitality, and genuine service. 

No doubt you will also be impressed by our extraordinary dining establishments, whose world-class credentials are affirmed by their Michelin-stars status. From East to West, our reputation for impeccable cuisine and indulgent service inspires us only to continue outdoing ourselves.

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