Front Desk Clerk
TownePlace Suites Baltimore BWI Airport
1171 WINTERSON ROAD
Linthicum Heights,
MD
21090
Description
Front Desk Clerk
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Role Responsibilities:
As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality.
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns.
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.
Why Concord?
Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Starting Pay: $15.50 to $16.50 hr.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About TownePlace Suites Baltimore BWI Airport
Savor the comforts of home at our hotel in Linthicum, MD
Experience a convenient extended stay at TownePlace Suites Baltimore BWI Airport, the first hotel in Maryland to earn a LEED Gold Certification. Our Linthicum hotel provides the comforts of home and a free shuttle to and from Baltimore/Washington International Thurgood Marshall Airport, just 2 miles away. Easily explore top area attractions such as the National Electronics Museum, University of Maryland, Arundel Mills and Live! Casino & Hotel. Unwind at the end of the day in our spacious, apartment-style suites featuring full kitchens, complimentary Wi-Fi and separate areas for working, sleeping and cooking. Start the day with a satisfying meal at our free hot breakfast buffet, serving a selection of hearty and healthy options. Easily stick to your exercise schedule at our 24-hour fitness center with free weights, cardio equipment and yoga mats. Reserve our meeting room for a business training of up to 16 guests. TownePlace Suites Baltimore BWI Airport is the ideal Linthicum extended-stay hotel in Maryland.
About Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
