Photo of Hotel Ardent, Tapestry Collection by Hilton, Dayton, OH

Guest Services Manager

Hotel Ardent, Tapestry Collection by Hilton

137 N. Main Street
Dayton, OH 45402

Hotel with 118 Rooms
Managed By First Hospitality
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Compensation: $48,000 to $54,000 per year plus bonus, Full-Time
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Welcome to a World of Luxury and Opportunity

Indulge in unparalleled benefits from DAY 1 - from insurance enrollment to paid time off and holiday pay. Elevate your career with 401(k) enrollment after just 30 days. Enjoy exclusive hotel and travel discounts at premier destinations worldwide. Unlock a pathway to professional development and advancement.

Embark on a Journey as a Hospitality Trailblazer

Lead the charge as the orchestrator of unforgettable experiences at the front desk and guest services team. Harness your problem-solving prowess and unwavering dedication to guest satisfaction. Shape a team that embodies hotel brand standards, providing training, coaching, and exemplary leadership. Your mission: attract top talent, surpass guest expectations, and maintain seamless communication across all fronts.

Experience the Art of Hospitality

  • Embrace arriving guests with a seamless check-in experience, catering to their every need.
  • Cultivate meaningful connections with guests, uncovering their desires and creating memorable interactions.
  • Champion hotel loyalty programs and enticing offers, ensuring guest delight at every turn.
  • Collaborate closely with hotel departments to fulfill guest needs promptly and effectively.
  • Listen, empathize, and act on guest feedback, embodying professionalism and grace.
  • Master hotel emergency procedures and provide guests with reassurance in times of need.
  • Maintain a vigilant eye on house bank security, ensuring flawless financial transactions.

Qualifications for Success

  • 2+ years of customer service experience, with a preference for the Hospitality industry
  • High School diploma or equivalent education certificate

About First Hospitality

Step into the world of First Hospitality, a visionary company dedicated to excellence and innovation in hotel development, investment, and management. Join a diverse workforce that values individuality and fosters collaboration, flexibility, and fairness. Embrace an inclusive environment that celebrates differences and strives for customer satisfaction.

Equal Opportunity Employer

Posted May 5, 2026

About Hotel Ardent, Tapestry Collection by Hilton

In theater district near Dayton attractions

Visit Dayton’s theaters and museums less than a mile away, including The Arcade, Dayton Art Institute, and America’s Packard Museum. We’re a half mile from the convention center and less than two miles from the University of Dayton and Miami Valley Hospital. Bike rentals and paved trails are within walking distance. Enjoy Bistecca, our Italian steakhouse.

About First Hospitality

ABOUT FIRST HOSPITALITY 

At First Hospitality, our mission is to care for you on our journey together.

Founded in 1985, First Hospitality has curated a forward-thinking reputation. Successfully investing and managing hotels throughout the country, our passion for harnessing data to plan ahead means we don’t just follow industry trends, we create them.  This means creating value for our investors, opportunity for our employees, comfort for our guests, and trust for our partners.

First Hospitality is focused on achieving together through integrity, caring service, leadership, ownership, teamwork, full living, and inclusivity and social good.  We're thrilled for all we've achieved and believe we're still building our legacy of success.

JOIN THE TEAM!

First Hospitality believes we do better when you do better.  That's why we're committed to helping you build a future through comprehensive training and extensive career development opportunities.  We provide all employees with competitive wages, benefit enrollment options from the first day of employment, paid time off from the first hour worked, holiday pay, 401(k) retirement savings, and more!

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