Director of Rooms
Hyatt Centric Beale Street Memphis
33 Beale Street
Memphis,
TN
38103
Medical, Dental, Vision, 401K, Discounted hotel rooms, free meals
We are seeking a dynamic and experienced Director of Rooms to lead our hospitality team and ensure an exceptional guest experience. This pivotal role involves overseeing all front-of-house operations, including the front desk, housekeeping, concierge, and guest services, to maintain the highest standards of service and operational efficiency. If you are a strategic leader with a passion for hospitality excellence, we invite you to join our team and contribute to our reputation for outstanding guest satisfaction.
Key Responsibilities:
- Oversee daily operations of the front desk, housekeeping, concierge, and guest services departments
- Develop and implement service standards to ensure a consistent, high-quality guest experience
- Lead, motivate, and train departmental managers and staff to achieve operational excellence
- Monitor and manage departmental budgets, expenses, and revenue targets
- Ensure compliance with health, safety, and sanitation standards
- Handle guest inquiries, complaints, and special requests with professionalism and promptness
- Collaborate with other departments to coordinate activities and improve overall hotel performance
- Conduct regular inspections to maintain cleanliness, safety, and service standards
- Analyze operational data to identify areas for improvement and implement strategic solutions
- Stay updated on industry trends and best practices to enhance service offerings
Join our vibrant team where guest satisfaction is at the core of everything we do. We offer opportunities for growth, professional development, and a collaborative work environment dedicated to excellence in hospitality.
Skills and Qualifications:
- Proven experience in hotel management, preferably in a leadership role overseeing rooms division
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle guest concerns with professionalism and tact
- Financial acumen with experience managing budgets and controlling costs
- Knowledge of hospitality software and property management systems
- High level of organization, attention to detail, and problem-solving skills
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred
About Hyatt Centric Beale Street Memphis
Experience Memphis from a Boutique Beale Street Hotel
You are here. Now go anywhere.
Welcome to Hyatt Centric Beale Street Memphis, a boutique hotel nestled in an historic downtown neighborhood known for its lauded music venues, Southern hospitality and Memphis-style barbecue. Located on Beale Street – the “Home of the Blues” – and set along the Mississippi River, this hotel offers easy access to the city’s entertainment district and the University of Memphis.
About Avion Hospitality, LLC
Join Us
Avion is a fast growing Hotel Management company looking for smart, bright and fun people to join our team. We’re determined to keep a good company vibe – friendly, personal, warm and welcoming.
You won’t be just an employee, but you will always be you, with all your talent and potential to help grow your career and Avion alike. You’ll get responsibility, be challenged and set the course of your own future. It’s a journey we’ll take together. Join us!
Our Mission
The mission of Avion Hospitality is to pursue a culture built on relationships, accessibility and transparency while providing the highest quality of service and exceptional results for our owners… which starts with our people.
Our Story
Avion Hospitality was created to capitalize on the opportunity to bring together top performers with amazing talent, a limitless combination. The expertise and knowledge of our team is unparalleled, and we place unprecedented importance on trust and transparency. Now more than ever, owners want to place their trust within an organization that values being high touch, nimble and accessible – and these principles form the core of Avion Hospitality.
We have created a platform on the basis that we will provide the highest level of service starting on day one, by placing infrastructure in front of growth, being vulnerable as to challenge ourselves to where we need to excel and continuing to attract top talent to Avion. In turn, our quality will propel our growth.