Director of Food & Beverage Operations
Autograph Collection/Courtyard by Marriott Hotel
525 5th Ave SW
Calgary,
AB
T2P 1R7
Canada
Description
As the Director of Food & Beverage Operations, you will oversee all aspects of our Food & Beverage operations, including Culinary, Stewarding, all F&B Outlets, Banquet Operations, In-Room Dining/Minibar and our 3D Virtual Dinner Theatre (The Magic Table). This role plays a vital part in shaping our guest experiences, while also driving operational excellence, team development, and profitability. The Director of F&B Ops ensures all service standards are upheld across all F&B department while building a service-driven and high-performance culture.
As a Concord Leader you will be responsible to:
Responsibilities:
Consistently deliver exceptional service to guests and associates, setting a positive example for everyone to follow.
Lead, manage, and continuously improve operations across Culinary, Stewarding and the entire F&B Service team.
Oversee the performance and development of the Culinary and F&B Leaders, working collaboratively to ensure smooth operations across all venues.
Ensure adequate department leadership coverage across all shifts, maintaining constant supervision and direction.
Coordinate efforts across all departments to ensure seamless execution of all F&B service interactions, ensuring an elevated, premium guest/customer experience.
Partner with Sales, Rooms, Culinary and all F&B Service Leaders to align services with our hotel and restaurant monthly forecasts.
Take immediate action to resolve operational or guest-related issues, ensuring timely and effective follow-up.
Hire, schedule, train, and supervise all Leaders across the entire F&B Department.
Provide Leaders and Associates with necessary tools and training to perform their roles efficiently and professionally.
Conduct regular performance evaluations, counseling sessions, and Leadership development activities.
Lead team meetings and represent the department in all Leadership meetings.
Ensure adherence to all Concord Hospitality policies and SOPs.
Promote a culture of accountability, excellence, and continuous improvement.
Prepare and manage departmental budgets, forecasts, payroll, and inventory costs.
Monitor P&L statements, labor productivity, and food/beverage cost controls.
Qualifications:
A seasoned professional with a minimum of three years’ experience leading a large, food & beverage operation in a downtown city center.
Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to safety.
Someone who has solid leadership skills, adept at training, coaching and motivating a team of culinary professionals.
An exceptional problem-solver, knowing how to troubleshoot, resolve situations efficiently, with the ability to shift priorities as needed, including handling customer or staff situations that may occur outside of typical work hours.
Strong understanding of financials, food cost, labor cost, and revenue strategies.
Able to work well under pressure and enjoy a fast-paced environment.
Excellent communicator who values teamwork and collaboration with a hands-on leadership style.
Able to combine strategic planning and day-to-day management.
Physically able to stand, sit, walk, push, pull, crouch, and lift or carry objects up to 40 pounds or more.
Benefits
We offer competitive wages and a comprehensive benefits package for full-time associates, including:
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training & development opportunities
- Career advancement within our growing portfolio
Why Join Concord?
At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our “Associate First” culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.
Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America:
“We Are Concord!”
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”
About Autograph Collection/Courtyard by Marriott Hotel
Fashion Forward Sensibilities in Calgary
Experience the out of the ordinary Calgary Hotel where chic meets smart modernity at The Dorian. Warmly contemporary, layered with textured vibrancy and a touch of British whimsy, The Dorian Autograph Collection hotel offers a traveling experience unlike any other. Get a comfy night's rest in our guest rooms refined in an elegant European design featuring luxe bedding, free WiFi, mini-fridge, large screen TV and premium amenities. This downtown Calgary hotel's guiding interior design concept combines the fashion forward sensibilities of our muse Oscar Wilde and the evolution of Calgary as a city on the leading edge of a cultural and economic progression. Wilde’s sharp wit and gifted ability with words to surprise and humor influences the whimsical and playful discoveries peppered throughout the hotel.
The Dorian consists of two hotels in one beautiful tower. The upper-portion Autograph blends modern luxury with British whimsy and local flavour, including Calgary’s first 27th floor lobby complete with resto-lounge and rooftop patio. The lower-portion Courtyard caters to sophisticated urban adventurers and business professionals seeking more for their travel dollars. More than anything, The Dorian is a hotel with a soul. One that cares about its community, and connecting guests with memorable, warm, and fun Calgary people and experiences.
About Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
