Front Desk Agent
Holiday Inn Express & Suites Smyrna-Nashville Area
2565 Highwood Blvd
Smyrna,
TN
37167
Medical, dental, vision, life, 401K and discounted employee rates
Description
Role Responsibilities:
As a Front Desk Agent you have the responsibility to give our guest the best hospitality experience they can have by assisting guest efficiently, courteously and professionally at all times:
- Maintain a high level of service and hospitality.
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
- Post guest charges, collect payments and follow all cash handling procedures that are required.
- Handle guest mail and messages with respect to privacy and professionalism.
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Be a great communicator to various departments and management on guest comments and concerns.
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
- Have full knowledge of hotel safety and emergency procedures.
Skills:
- Previous work experience in a similar role
- Experiences with some hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
About Holiday Inn Express & Suites Smyrna-Nashville Area
WELCOME TO THE NEWLY RENOVATED HOLIDAY INN EXPRESS & SUITES SMYRNA-NASHVILLE AREA, TENNESSEE
Our hotel is located at exit 66-A on I-24, conveniently close to Murfreesboro and Nashville which provides easy access to a variety of attractions. Murfreesboro offers history buffs the opportunity to experience guided tours and recreation at the Stones River National Battlefield. Enjoy an afternoon of shopping at the local malls or take a short drive and visit Downtown Nashville. Endless possibilities await our hotel's guests in Smyrna, Tennessee.
Business travelers can enjoy our ideal location and quality amenities during their travels to Smyrna. We are only minutes from Nissan of America, StoneCrest Medical Center, and Middle Tennessee Medical Center. We also feature a 24-hour Business Center and a spacious meeting facility for your convenience.
Whether business or pleasure brings you to our hotel, we can meet your needs. You can stay connected with our free high-speed, wireless Internet access, swim a few laps in our heated, indoor pool and unwind in our hot tub. Be sure to join us every morning for our Express Start hot breakfast. While staying here, you'll appreciate our genuine value and get the best Internet rate guaranteed. Make your reservation now!
About General Hospitality Services
Join Our Team Today!
Located in Nashville, General Hospitality Services is a hotel management company providing Superior Service and Value by building lasting relationships with owners, employees, and guests. General Hospitality Services is always looking for entrepreneurial hotel professionals who are ready to bring their A-game!
General Hospitality Services is always looking for entrepreneurial hotel professionals who are ready to bring their A-game in Smyrna, TN, Clarksville, IN, New Albany, IN, and Louisville, KY. We manage a variety of hotels from Tennessee to Indiana, including, Candlewood Suites, Hampton Inn, Home2 Suites, and Holiday Inn Express.
Other Job Openings
-
Front Desk Agent
Starting at $15.00 per hour