Front Desk Agent
Zelda Dearest Hotel
150 South Lexington Avenue
Asheville,
NC
28801
About the role
At Zelda Dearest, the front desk isn't just a check-in counter — it's where the guest experience begins. We're a boutique hotel that believes in warmth over scripts, personality over procedure, and genuine connection over transactional hospitality. Our guests choose us because they want something different, and it's our front desk team that sets that tone from the very first hello.
We're looking for a part-time front desk agent with weekend availability who is equal parts polished and personable — someone who can make every guest feel like they're the only one in the room.
What you'll do
- Welcome arriving guests with warmth and intention — set the tone for a stay they'll remember
- Manage check-ins, check-outs, and reservations with accuracy and care
- Anticipate guest needs before they're asked — that's the boutique difference
- Handle guest inquiries, special requests, and occasional concerns with grace and follow-through
- Share genuine local knowledge about Asheville — restaurants, trails, hidden gems, and all
- Coordinate with housekeeping, F&B, and other departments to ensure seamless guest experiences
- Process payments, manage cash handling, and maintain accurate front desk records
- Maintain the lobby and front desk area as a calm, polished, welcoming space
- Answer phones and respond to digital inquiries in the Zelda voice — attentive and unhurried
Qualifications
What you bring
- A warm, confident, and naturally hospitable personality
- Previous front desk, guest services, or hospitality experience preferred
- Strong communication skills — written and verbal
- Comfort with hotel PMS systems or ability to learn quickly
- Weekend availability — Saturdays and Sundays are our busiest days
- A calm head and a problem-solving mindset when things get busy
Bonus points
- Experience in boutique, lifestyle, or independent hotel settings
- A genuine love for Asheville and its culture
- Bilingual or multilingual communication skills
- An eye for detail and a high standard for the guest environment
Why Zelda Dearest
- Be part of a hotel that guests seek out specifically — our reviews speak for themselves
- Work in a curated, design-forward environment that makes coming to work actually enjoyable
- A small, close-knit team where your contributions are seen and appreciated — no lost-in-the-crowd culture here
- Grow your hospitality career with Driftwood Hospitality Management across a collection of unique properties
- Be immersed in Asheville's thriving hospitality and arts scene — a city that inspires
- Part-time hours with meaningful work — ideal for those balancing school, creative pursuits, or other passions
Benefits
- 401(k)
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Room Discounts
- Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
About Zelda Dearest Hotel
Perched on the hill of Downtown Asheville’s iconic Biltmore Avenue, Zelda Dearest offers 20 boutique hotel guest rooms and suites in the heart of Asheville, North Carolina. Stay the night and see how our passion for design and commitment to crafting genuine memories brings the spirit of Zelda alive every time you visit. Our grounds offer a wealth of history, thoughtfully curated in design, and a bit of discovery at each turn.
Enjoy a glass of Rosé at our parlour bar, Wine & Roses, gather together with your morning coffee on our patio, and take in the wonder of beauty as Zelda did, darling.
About Driftwood Hospitality Management
Embark on a hospitality career with an inspiring company that not only places a culture of growth at the heart of what we do but also ardently believes in nurturing and advancing our in-house talent. We take immense pride in our notable internal promotion statistics, a testament to our commitment to cultivating your professional development and growth. We're not just looking for the best and brightest — we seek game changers eager to make their mark and grow alongside us as we jointly navigate the path to unprecedented success.
