Photo of Hilton Garden Inn Grand Prairie at EpicCentral, Grand Prairie, TX

Guest Services / Front Desk Manager - Hilton Hotels in EpicCentral

Hilton Garden Inn Grand Prairie at EpicCentral

2935 State Highway 161
Grand Prairie, TX 75052

Hotel with 129 Rooms
Managed By Concord Hospitality Enterprises
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Full-Time

Description

We are hiring a Front Office/Guest Services Manager for Hilton Garden Inn/Homewood by Hilton, 276 combined rooms. Hilton experience & Weekend availability is a must!

Role Responsibilities:

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Essential Job Functions :

Guest Service

  • Maintains guest service as the driving philosophy of the hotel.
  • Personally demonstrates a commitment to guest services in responding promptly to guest needs.
  • Is committed to making every guest satisfied.
  • Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
  • Develops added value customer service programs.
  • Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
  • Meets or exceeds hotel guest satisfaction measures.
  • Ensures hotel standards and services contribute to the delivery of consistent guest service.

    Front Desk Management

  • Acts as manager on duty for hotel and manages front desk operations.
  • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
  • Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers
  • Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
  • Produce accurate financial reports on time.
  • Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists

    Safety and Security

  • Knows local health and safety codes and regulations that apply to the hotel.
  • Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
  • Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.
  • Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

    Operations

  • Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
  • Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.
  • Has acceptable property quality audits.
  • Periodically inspect rooms, building exterior, parking lot, etc.

    Here are some reasons our associates like working for us:

    Benefits:

    At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

    Why Concord?

    Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let’s make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women!

    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

    Qualifications

    Behaviors
    • Team Player: Works well as a member of a group (Preferred)
    • Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
    • Leader: Inspires teammates to follow them (Preferred)
    • Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
    Motivations
    • Preferred

      Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

    • Preferred

      Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Posted May 11, 2026

    About Hilton Garden Inn Grand Prairie at EpicCentral

    We're opening in December 2023

    Surrounded by EpicCentral attractions

    We’re located within a mile of Epic Waters Indoor Waterpark, Bolder Adventure Park, Chicken N Pickle Sports Bar, and Epic Recreational Center. Texas Trust CU Theatre, Lone Star Park, Louis Tussaud's Palace of Wax, and Six Flags Over Texas are less than eight miles away. We offer 10,000 sq. ft. of meeting space and an on-site restaurant and bar.

    About Concord Hospitality Enterprises

    Careers and Hospitality Job Opportunities with Concord

    Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.

    Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.

    Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.

    Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.

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