Guest Service Agent Lead
Hilton Garden Inn Omaha Downtown/Old Market Area
1005 Dodge Street
Omaha,
NE
68102
Opportunity: Guest Service Agent Lead
The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus- Lead, coach, and support front desk team members to ensure a seamless and efficient operation
- Deliver exceptional guest service
- Act as the first point of contact for guest concerns and resolve issues professionally
Ensure all front desk functions are executed with accuracy and excellence
- Train and mentor new team members
- Maintain high standards
- Adapt quickly to changing needs
- Take ownership of responsibilities and outcomes
- Collaborate with other departments for seamless guest experience
- Assist with scheduling, shift coverage, and operations
- Support auditing, cash handling, and compliance.
Your Background and Skill
- Previous hotel front desk experience required; supervisory experience preferred
- Strong communication and interpersonal skills
- Leadership and team development ability
- Experience with property management systems preferred
- Ability to multitask in a fast-paced environment
- Flexible schedule including nights, weekends, and holidays
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Hilton Garden Inn Omaha Downtown/Old Market Area
At A Glance
Located in the vibrant Old Market Area of downtown Omaha, the renovated Hilton Garden Inn Omaha Downtown/Old Market Area hotel lets you make the most out of your visit. This Old Market Omaha hotel is within walking distance of Creighton University, CenturyLink Center, and some of Omaha’s biggest businesses. We offer a complimentary shuttle service to take you to and from Omaha's Eppley Airfield, in addition to a long list of services and amenities.
Stay on top of your game at this downtown Omaha hotel with complimentary WiFi, a 24-hour business center, an indoor pool, and a fitness center. Enjoy a cooked-to-order breakfast from The Garden Grille & Bar restaurant or grab a snack to go from the 24-hour Pavilion Pantry®. Our Old Market Omaha hotel in downtown Omaha also offers flexible function space for up to 100 people, with planning and catering assistance available.
- Heated indoor pool, whirlpool and fitness center
- The Garden Grille & Bar restaurant for cooked-to-order breakfast
- Meeting and Omaha wedding-reception venue for 100 people
About HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
