Housekeeper

Job Overview:

The Hotel Housekeeper at The DoubleTree by Hilton Harrisonburg plays a crucial role in maintaining a clean, safe, and welcoming environment for guests. They are responsible for ensuring that all guest rooms, common areas, and facilities are cleaned and maintained to the highest standards of hygiene and presentation. A successful Housekeeper ensures a positive guest experience by maintaining attention to detail, efficiency, and professionalism while adhering to Encore Hospitality’s policies and health standards.

Key Responsibilities:

1. Cleaning & Maintenance:
   • Clean and sanitize guest rooms, bathrooms, common areas, and other assigned locations.
   • Dust, polish, and vacuum furniture, carpets, and draperies.
   • Sweep, mop, and clean floors and hard surfaces.
   • Replace linens, towels, and toiletries in guest rooms as needed.
   • Empty trash, replace liners, and ensure waste disposal areas are tidy.
   • Maintain cleaning supplies and equipment in proper working condition.
   • Clean windows, mirrors, and glass surfaces in rooms and common areas.
2. Guest Service:
   • Greet guests politely if encountered during work and provide assistance if needed.
   • Respond to guest requests for additional supplies or special services in a timely manner.
   • Handle lost and found items according to company policy.
3. Inventory & Stocking:
   • Replenish guestroom amenities such as toiletries, tea/coffee supplies, and stationery.
   • Ensure linen carts and housekeeping closets are fully stocked and organized.
   • Report low inventory levels to the supervisor for restocking.
4. Compliance & Safety:
   • Follow Encore Hospitality’s health and safety guidelines and procedures.
   • Ensure that cleaning chemicals and equipment are used properly and stored safely.
   • Report any maintenance or safety issues (e.g., faulty appliances, plumbing issues) to the maintenance team.
   • Comply with hotel policies regarding privacy and security of guest information and belongings.
   • Adhere to the hotel’s eco-friendly and sustainability initiatives by following energy and water-saving practices.
5. Team Collaboration:
   • Work closely with other housekeeping staff to ensure timely turnover of rooms.
   • Communicate effectively with supervisors and other departments (front desk, maintenance) about guest needs or special instructions.
   • Participate in regular training and team meetings to improve skills and stay updated on new protocols or policies.

Qualifications and Skills:

1. Education:
   • High school diploma or equivalent preferred.
   • Relevant certifications in hospitality or cleaning may be an advantage but are not required.
2. Experience:
   • Previous housekeeping experience in a hotel or resort setting is preferred but not mandatory; training will be provided.
   • Experience in customer service or the hospitality industry is beneficial.
3. Skills:
   • Strong attention to detail and ability to perform tasks with thoroughness and efficiency.
   • Ability to work independently with minimal supervision while also being a team player.
   • Basic understanding of cleaning equipment, chemicals, and safety procedures.
   • Good communication and interpersonal skills, especially when dealing with guests and team members.
   • Time management skills and ability to prioritize tasks effectively.
   • Ability to work in a physically demanding role, which includes lifting, bending, and long periods of standing.

Physical Requirements:

• Ability to lift and carry up to 25 pounds, such as linens, towels, and cleaning supplies.
• Ability to stand, walk, push, pull, and reach for extended periods.
• Capability to work with cleaning chemicals and safely operate cleaning equipment.
• Flexibility to work weekends, holidays, and different shifts as needed.

Work Environment:

• Fast-paced hotel environment with varying guest interaction.
• Collaborative and supportive team environment.
• Clean and safe working conditions, following health and safety standards.

Opportunities for Growth:

At Encore Hospitality, we are committed to the growth and development of our team members. There are opportunities for advancement into supervisory roles within housekeeping, cross-training in other departments, and participation in professional development programs.

Encore Hospitality is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

This job description is a comprehensive summary of key duties but not exhaustive. Other related duties may be assigned as required.