Photo of Courtyard Huntsville - University Drive, Huntsville, AL

Front Desk Agent - Guest Services

Courtyard Huntsville - University Drive

4804 University Drive NW
Huntsville, AL 35816

Hotel with 149 Rooms
Managed By Helix Hospitality

Marriott employee rates

Apply Now Save this job
Tweet
LinkedIn
Your Hospitality Career Starts Here – Join the Front Desk Dream Team at Fairfield Inn Huntsville! Be the Smile That Starts Every Great Stay – Now Hiring Guest Service Superstars! Love People? Thrive on Energy? Fairfield Inn Huntsville Wants You at the Front Desk!
Compensation: Up to $16.00, Part-Time
Days and hours may vary

We currently have an opening for a Guest Service Representative.  Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply.   

Key attributes and responsibilities of the position include: 

 Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism 

 Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management 

 Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards 

 Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift 

 Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages 

 Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift 

 Takes and records advance reservations accurately and confirms requests 

 Maintains a clean and organized lobby and front desk area including restocking coffee and amenities Qualifications: 

 Experience in other hotels or a comparable service industry dealing with customers 

 Prior PMS system experience a plus! 

Posted May 14, 2026

About Courtyard Huntsville - University Drive

Get more out of your stay at Courtyard Huntsville University Drive. Our hotel in Huntsville has the southern hospitality and modern amenities you need to maintain your momentum on the road, from modern accommodations to on-site parking. Rest well in our stylish hotel rooms and suites with plush Marriott bedding, ergonomic workspaces, and free WiFi. Fuel up in the mornings with balanced entrees and Starbucks coffee on-site at the Bistro or try restaurants nearby in Huntsville like Rosie's Cantina, Nothing But Noodles and Dreamland BBQ. Make a splash in our outdoor pool and stay fit in our 24-hour fitness center. During your stay, enjoy easy access to top attractions like Oakwood University, U.S. Space and Rocket Center, and Huntsville Botanical Garden. The University of Alabama in Huntsville is less than five minutes away. Our free parking and area shuttle service makes our flexible venues a great choice for your next meeting or event. No matter what brings you to Huntsville, enjoy your stay at our hotel.

About Helix Hospitality

Helix Hospitality started from humble beginnings. Our founders - filled with hope and committed to hard work - began as operators, running and managing a single hotel in Montgomery, Alabama. 

Over time, they began to assemble a team of dedicated individuals who shared their vision and strong work ethic. Technology systems were developed, common practices implemented, and a culture of value and respect flourished. As their aspirations grew alongside the business, they knew that true success could only be achieved by sticking to the values that guided them in those early days. 

Today, those same values are still at the core of everything we do. As the hospitality industry changes and evolves in the years to come, Helix Hospitality will continue to thrive by relying on the strong foundation established over two decades ago. 

While our portfolio has grown to include 11 hotels and 1114 rooms, and our team is now over 300 employees strong, our same culture and values are still at the core of everything we do. As the hospitality industry changes and evolves in the years to come, Helix Hospitality will continue to thrive by relying on the strong foundation established over two decades ago.

Other Job Openings