Room Attendant

Join our dynamic hospitality team as a Room Attendant, where your attention to detail and commitment to cleanliness help create a welcoming and comfortable environment for our guests. In this role, you will be responsible for maintaining the cleanliness, organization, and overall appearance of guest rooms and public areas. Your efforts will play an essential role in delivering exceptional service and ensuring every guest enjoys a pleasant and memorable stay. 

We are a drug-free workplace and participate in E-Verify.

What you will be doing

Key Responsibilities

This description outlines the primary duties of the position; however, it is not intended to be an exhaustive list. Employees may be asked to perform additional tasks as needed.

• Receive assigned work areas, keys, supplies, and priority room requests from the housekeeping supervisor or leader.
• Clean and prepare guest rooms according to hotel standards using approved cleaning products and procedures.
• Make beds and replace linens and pillowcases.
• Clean and sanitize bathrooms, including toilets, sinks, showers, and bathtubs.
• Vacuum carpets and mop floors to maintain a clean and safe environment.
• Dust furniture, walls, fixtures, and other surfaces.
• Replace towels, toiletries, and other guest amenities as required.
• Empty trash and recycling bins and dispose of waste properly.
• Inspect rooms for maintenance issues or damages and report them promptly to management.
• Maintain and restock housekeeping carts with linens, amenities, and cleaning supplies.
• Follow all hotel safety, sanitation, and security procedures.
• Respond to guest requests courteously and report concerns or complaints to ensure guest satisfaction.
• Report missing items, damages, or mechanical issues to the Housekeeping Manager or Supervisor and submit any lost-and-found items.

Requirements: Due to the cyclical nature of the hospitality industry, employees must be flexible and able to work varied schedules based on operational needs.

QUALIFICATION STANDARDS: 

• Availability to work all shifts, including nights, weekends, and holidays
• Ability to communicate effectively in English
• High school diploma or equivalent preferred
• Ability to work independently and as part of a team
• Physical ability to stand, walk, bend, and lift for extended periods
• Ability to clean multiple guest rooms during an eight-hour shift
• Self-motivated with a professional and positive attitude

Skills

• Strong attention to detail
• Effective time management
• Organizational skills
• Good communication abilities
• Customer service awareness and guest-focused mindset

Physical Requirements

• Requires frequent bending, reaching overhead and squatting 
• Must have ability to stoop, twist, and bend with frequency
• Ability to lift, push, pull, carry up to 50 pounds

Friendwell Managed Hotels function twenty-four (24) hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.