Sales Manager

Job Summary:

The Sales Manager supports the hotel’s sales efforts through proactive prospecting, relationship building, lead management, and exceptional guest and client service. Working closely with the Sales & Marketing leadership team, this role assists in driving group and transient revenue through account management, business development, and client engagement.

This position is ideal for a hospitality professional with strong guest service and hotel systems experience who is looking to grow within hotel sales. The ideal candidate is hospitality-driven, organized, technically savvy, and eager to develop in sales, business development, and hotel operations.

Duties and Responsibilities:

• Practice OSHA (Occupational Safety and Health Administration) standards and comply with all company safety policies and procedures

• Solicit new and existing accounts to meet/exceed revenue goals through telephone/email solicitation, outside sales calls, site inspections and written communication

• Respond to inbound leads received through OSEM Opera within 4 hours of assignment

• Prepare written correspondence to customers, internal booking reports and file maintenance

• Participation in daily sales meeting,, training and other sales related meetings as required

• Work with other departments within hotel 

• Proactively pursue new business development opportunities on a regular basis according to market assignment

• Develop/maintain knowledge of market trends, competition and customers

• Professionally represent the hotel in community, industry organizations and trade shows. 

• Complete all required brand training in a timely manner and maintain compliance with all brand standards

• Assist with reports and/or competition data collection

• Employ revenue management techniques to recommend corporate rate proposals

• Accurately prepare and present Requests for Proposals so that both client and hotel receive a good value

• Develop, implement and constantly modify sales action plans

• Manage and maintain an accurate and up-to-date contact management system 

• Negotiate and close contracts that meet the hotel’s business plan objectives. Desired arrival, departure and volume patterns must be met 

• Internally communicate client requirements, thereby insuring all information is accurate between client and hotel staff

• Maintain good rapport with local civic groups and companies

• Other duties as assigned 

Minimum Qualifications:

• Hospitality-driven, organized, technically savvy, and eager to develop in sales, business development, and hotel operations.

• 2+  Years of related experience with progressive management experience

• At least a minimum of 1-year hotel service experience

• Ability to work independently and demonstrate exceptional time management skills  

• Must have exceptional computer skills in Google, Microsoft Word, Excel, Powerpoint, - Opera

• Ability to travel locally to attend workshops, trade shows, conventions, etc.

• Must have a valid Driver’s License

• Must be able to work flexible schedule including nights, weekends, and/or holidays

Preferred Qualifications:

• Prefer a four year college degree or equivalent work experience

• Bilingual (English/Spanish)

Physical Requirements: 

• Frequently  standing up or moving within and outside of the facility

• Carrying or lifting items weighing up to 25 pounds

• Handling objects