Lobby Attendant

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Lobby Attendant for the Best Western Gateway in Orlando, FL.

Job Purpose

Maintain lobby and public space areas, as assigned by management, in a clean and orderly condition according to standard procedures in a safe, accident-free manner. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Dust and polish furniture, fixtures, and window frames.
• Drive the hotel van transporting guests to and from the airport
• Stock and clean the Delta Pantry
• Vacuum carpeting, upholstery, and drapery.
• Clean and shine all glass and metal surfaces.
• Empty all smoking materials from ash urns.
• Clean offices as assigned.
• Remove trash to dumpster.
• Clean public restrooms and stock with supplies.
• Clean public elevators (inside and out).
• Stock housekeeping cart with all necessary supplies.
• Notify the housekeeping office of malfunctioning equipment, supplies needed, or damage to floor covering, upholstery, draper,y or electrical fixtures and update housekeeping management on the progress and status of the area of responsibility.
• No travel is required.

 Qualifications And Requirements

High School diploma /Secondary qualification or equivalent.

This Job Requires The Ability To Perform The Following

• Excellent hearing is necessary to hear guest concerns along with management requests.
• A valid driver's license with a clean driving record.
• Excellent vision is necessary to pick out areas that need the most attention.
• Excellent speech communication skills to communicate with guests and management effectively.
• Ability to read and understand the correct use of cleaning supplies. 
• Lifting boxes of supplies, pushing a cart and vacuum, pulling a vacuum (10 lbs.), carrying supplies (20-30 lbs.) daily.
• Bending to pick up items on the floor and kneeling to clean under furniture - frequently.
• Mobility - will be walking in the public space cleaning all day - 8 hour shift.
• Continuous standing - Will be on feet for 8-hour shift cleaning and doing projects in the public space.
• Climbing ladders of approximately 5-6 feet 5% of year.

Other

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends, and/or holidays

Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Employee discounts
• Parental leave
• Referral program