Hospitality Intern

Job Description

Department: Operations / All Departments
Reports To: Department Managers & Executive Leadership Team

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Hospitality Intern will gain hands-on experience across multiple hotel departments while supporting daily operations and delivering exceptional guest experiences. This internship is designed for individuals pursuing a career in hospitality who are eager to learn hotel operations, develop leadership skills, and gain exposure to various aspects of the hospitality industry including Front Office, Housekeeping, Food & Beverage, Sales, Events, and Operations..

Responsibilities:

• Guest Services:
  • Deliver exceptional customer service to guests throughout all areas of the hotel.
  • Greet and assist guests in a warm, professional, and courteous manner.
  • Respond to guest inquiries, requests, and concerns promptly and effectively.
  • Support front desk operations including guest check-ins, check-outs, and reservations as needed.

• Departmental Support:
  • Rotate through various hotel departments to gain operational knowledge and experience.
  • Assist Front Office, Housekeeping, Food & Beverage, Sales, Events, and other operational teams with daily responsibilities.
  • Support event setup, banquet operations, and special hotel functions.
  • Assist with administrative tasks, reporting, and operational projects.

• Operations Management:
  • Learn and support hotel operational procedures, standards, and service expectations.
  • Coordinate with team members across departments to ensure seamless guest experiences.
  • Observe and follow hotel safety, security, and cleanliness standards.
  • Maintain professionalism and confidentiality while handling guest and hotel information.

• Team Collaboration:
  • Participate in training sessions, meetings, and development opportunities.
  • Work collaboratively with leadership teams and hotel staff.
  • Demonstrate adaptability, initiative, and a willingness to learn in a fast-paced environment.
  • Support special projects and operational initiatives as assigned.

• Problem-Solving:
  • Assist in resolving guest concerns in a timely and professional manner.
  • Identify opportunities to improve operational efficiency and guest satisfaction.
  • Adapt to changing business needs and operational priorities.

Qualifications:

• Currently pursuing or recently completed a degree in Hospitality Management, Tourism, Business, or a related field.
• Strong communication and interpersonal skills.
• Passion for hospitality and guest service excellence.
• Positive attitude with a willingness to learn and grow professionally.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency; familiarity with hotel systems is a plus.
• Ability to work flexible schedules including weekends and holidays if needed.

Perks & Benefits:

• Hands-on experience across multiple hotel departments
• Mentorship from hospitality leadership professionals
• Professional development and networking opportunities
• Hotel discounts
• Opportunity for future career advancement within the organization

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the intern. Duties, responsibilities, and activities may change or be added at any time with or without notice.