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Guest Relations Manager

Renaissance Raleigh North Hills Hotel

4100 Main at North Hills Street
Raleigh, NC 27609

Hotel with 229 Rooms
Managed By Concord Hospitality Enterprises
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Compensation: $40,748 to $50,934 per year, Full-Time

Description

We are hiring a Guest Relations Manager

We are looking for a Leader that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the GRM you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our Guest Relation Managers advance in a couple years to Front Office Managers.

Role Responsibilities:

The Guest Services Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Essential Job Functions :

  • Acts as manager on duty for hotel and manages front desk operations.
  • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
  • Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.

    Here are some reasons our associates like working for us:

    Benefits (Full Time Associates only)

    We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

    If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

    Qualifications

    Previous Supervisory experience in a hotel environment

    Behaviors
    • Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
    • Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
    • Team Player: Works well as a member of a group (Preferred)
    • Leader: Inspires teammates to follow them (Preferred)
    • Functional Expert: Considered a thought leader on a subject (Preferred)
    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
    Motivations
    • Preferred

      Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

    • Preferred

      Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

    • Preferred

      Goal Completion: Inspired to perform well by the completion of tasks

    • Preferred

      Financial: Inspired to perform well by monetary reimbursement

    • Preferred

      Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

    • Preferred

      Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

    Experience
    • Preferred

      Previous Supervisory experience in a hotel environment

    • Required

      Marriott PMS System is a MUST

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Posted June 1, 2026

    About Renaissance Raleigh North Hills Hotel

    Our Hotel

    Our whimsical design ushers the inside/out and work/play concept into one beautifully chic, highly functional, truly Raleigh experience which mirrors its ideal location centered within Midtown and the bustling North Hills neighborhood. Our unique hotel has been completely transformed, including modernized guest rooms and suites, a total lobby transformation, rebranded restaurant, and renovated events space. Guest rooms feature amenities such as custom duvets and artful décor. Guests can unwind and enjoy a craft cocktail or house-aged whiskey in the lounge or grab a bite in our 41Hundred restaurant. The Renaissance Ballroom and conference rooms have been completely updated and can accommodate up to 600 people.

    About Concord Hospitality Enterprises

    Careers and Hospitality Job Opportunities with Concord

    Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.

    Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.

    Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.

    Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.

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