Photo of Hilton Garden Inn Grand Prairie at EpicCentral, Grand Prairie, TX

Guest Relations Manager

Hilton Garden Inn Grand Prairie at EpicCentral

2935 State Highway 161
Grand Prairie, TX 75052

Hotel with 129 Rooms
Managed By Concord Hospitality Enterprises
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Full-Time

Description

Concord Hospitality is seeking a Guest Relations Manager to lead our team in delivering exceptional guest service while upholding brand and Concord standards. This role is ideal for a proactive, caring leader who thrives on creating memorable guest experiences, motivating associates, and ensuring operational excellence.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Lead and motivate staff to ensure guest service remains the driving philosophy of the hotel
  • Respond promptly to guest needs and resolve concerns with professionalism and care
  • Ensure all associates are trained in guest service standards, procedures, and service culture
  • Develop and implement customer service programs to enhance the guest experience
  • Oversee front desk operations and act as Manager on Duty when required
  • Partner with the General Manager and Sales team on revenue strategies and new business opportunities
  • Produce accurate financial reports and assist in revenue management functions
  • Manage HR functions including recruiting, training, performance evaluations, and retention efforts
  • Ensure compliance with personnel policies, labor regulations, and key control procedures
  • Maintain security, safety, and property standards while addressing potential risks

    Qualifications:

  • Previous hotel leadership experience in guest services, front office, or guest relations
  • Strong leadership, training, and problem-solving skills
  • Excellent communication and organizational abilities
  • Knowledge of revenue management and financial reporting
  • Commitment to fostering a guest-first and associate-first culture

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Posted June 2, 2026

    About Hilton Garden Inn Grand Prairie at EpicCentral

    We're opening in December 2023

    Surrounded by EpicCentral attractions

    We’re located within a mile of Epic Waters Indoor Waterpark, Bolder Adventure Park, Chicken N Pickle Sports Bar, and Epic Recreational Center. Texas Trust CU Theatre, Lone Star Park, Louis Tussaud's Palace of Wax, and Six Flags Over Texas are less than eight miles away. We offer 10,000 sq. ft. of meeting space and an on-site restaurant and bar.

    About Concord Hospitality Enterprises

    Careers and Hospitality Job Opportunities with Concord

    Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.

    Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.

    Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.

    Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.

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