Restaurant General Manager - Niagara-on- the-Lake

Terrain Position Title

Restaurant Manager

Location

Terrain

Position Summary

Terrain is seeking an experienced, service-driven Restaurant Manager to oversee daily operations and deliver an exceptional guest experience. The ideal candidate is a strong leader who thrives in a hospitality first environment, leads by example, is hands on, highly communicative, wants to be part of a team environment, and maintains operational excellence while supporting business growth.

The Bar Manager Manager will be responsible for front-of-house leadership, staff management, beverage management, guest satisfaction, inventory oversight, scheduling, and ensuring all health and safety standards are consistently met.

Key Responsibilities Operations & Guest Experience

• Oversee daily restaurant operations to ensure smooth and efficient service
• Support with Breakfast, Lunch, Dinner, & Brunch Services
• Deliver a welcoming, high-quality dining experience for all guests
• Embody a hospitality first mind-set, delivering on making warm and genuine interactions and experiences
• Actively be a leader on the floor & bar, getting ahead of communication with the guest and the team and engaging with each guest.
• Maintain cleanliness, presentation, and service standards throughout the restaurant
• Monitor reservations, table flow, and peak service period
• Ordering for restaurant 

Team Leadership

• Recruit, train, mentor, and supervise front-of-house bar staff
• Support in conducting weekly 1-1s w/ ALL FOH Staff
• Support in training new hires & ongoing food, beverage and service.
• Foster a positive, team-oriented workplace culture
• Conduct performance evaluations and provide ongoing coaching
• Lead pre-shift meetings and communicate daily goals and updates

Financial & Administrative Management

• Support budgeting, cost control, and revenue targets
• Support in Monthly Inventory
• Monitor inventory levels and coordinate ordering with suppliers
• Support the AM Ordering & Dry Good Pars
• Review daily sales, cash handling, and reporting procedures
• Close restaurant 3x a week, ensuring accurate reporting w/ Navi & FOH Service Recap
• Assist with organizing invoices and orders
• Manage daily labour & staffing ensuring 11% Labour Target

Schedule & Expectations

• Full-time position consisting of 5 working days per week with 2 consecutive days off
• Expected shifts are typically 8–10 hours per day
• Schedule will include a balanced mix of breakfast, brunch and dinner service shifts
• Opening shifts begin at 2:00pm
• Closing shifts begin at 12:00am
• Availability for evenings, weekends, and holidays is required
• 3 Management Shifts / 2 Bar Shifts

Compliance & Standards

• Maintain company policies and operational procedures
• Support adherence to brand standards and hospitality excellence

Team Culture & Leadership Expectations

• Lead by example with professionalism, accountability, and a positive attitude
• Foster a respectful, supportive, and team-oriented work environment
• Demonstrate the importance of respecting and supporting all team members across front and back of house
• Work alongside the service team during shifts to ensure seamless guest experiences
• Support staff development through coaching, communication, and hands-on leadership
• Maintain strong communication between management, kitchen, and service teams to ensure smooth daily operations