General Manager

Description

About the Opportunity

Crescent Hotels & Resorts is seeking an accomplished and inspiring hospitality leader to serve as General Manager of Grand Bay Hotel San Francisco.

Located along the picturesque Redwood Shores Lagoon in the heart of Silicon Valley, Grand Bay Hotel San Francisco is a premier waterfront destination offering a unique blend of upscale hospitality, business travel convenience, and resort-style amenities. Ideally positioned between San Francisco and San Jose, the hotel serves a diverse mix of corporate, group, leisure, and social business while benefiting from its proximity to some of the world's most influential technology companies and innovation hubs. The 421-room waterfront hotel recently joined the Marriott portfolio and is preparing for an exciting transformation and renovation journey.

We are seeking a dynamic, commercially focused General Manager who thrives in a fast-paced, full-service hotel environment and possesses a passion for exceptional guest experiences, associate engagement, and operational excellence. This leader will be responsible for driving all aspects of hotel performance while positioning the property for continued growth and success within the highly competitive Bay Area market.

The ideal candidate will bring a proven track record leading large-scale full-service hotels, strong financial acumen, exceptional leadership skills, and the ability to build meaningful relationships with ownership groups, corporate leadership, and the local business community.

For the right leader, this represents a unique opportunity to oversee a landmark waterfront property during an exciting period of growth and evolution while joining one of the hospitality industry's leading management companies.

What We Offer

• Competitive executive compensation package
• Operational incentive plan eligibility
• Comprehensive benefits for eligible associates and family members
• 401(k) program with company match
• Travel discounts at Marriott and Crescent-managed properties throughout North America
• Career growth opportunities with a leading hospitality management company
• Opportunity to lead a premier waterfront hotel in the heart of Silicon Valley
• Exposure to one of the nation's most dynamic business and technology markets

Key Responsibilities

• Provide strategic leadership for all hotel operations, ensuring exceptional guest satisfaction, profitability, associate engagement, and brand compliance
• Drive financial performance through effective budgeting, forecasting, revenue optimization, expense management, and asset stewardship
• Partner closely with Sales, Revenue Management, Marketing, Food & Beverage, and Operations leaders to maximize hotel performance and market share
• Lead the execution of strategic initiatives designed to enhance guest experiences, operational efficiency, and long-term property value
• Analyze financial and operational reporting to identify opportunities and implement performance improvement strategies
• Recruit, develop, mentor, and retain a high-performing executive leadership team while fostering a culture of accountability, collaboration, and continuous improvement
• Maintain exceptional standards of quality, cleanliness, product maintenance, and guest service throughout the hotel
• Build strong relationships with corporate clients, local businesses, tourism organizations, and community stakeholders throughout the Bay Area
• Maintain a highly visible presence throughout the property, engaging regularly with guests, associates, ownership representatives, and business partners
• Partner closely with Human Resources to support talent development, succession planning, associate engagement, and compliance initiatives
• Communicate effectively with ownership groups and corporate leadership regarding operational performance, capital projects, strategic priorities, and business results
• Support renovation, repositioning, and property enhancement initiatives as required
• Travel periodically for corporate meetings, leadership conferences, and industry events

Qualifications

• Minimum of 5 years of experience as a General Manager within a full-service, upper-upscale, luxury, or large convention hotel environment
• Proven success leading hotels with significant group, corporate, and food & beverage business
• Marriott experience strongly preferred
• Experience managing large-scale operations with multiple revenue streams including rooms, food & beverage, meetings and events
• Demonstrated success driving guest satisfaction, associate engagement, revenue growth, and profitability
• Strong understanding of hotel financials, budgeting, forecasting, revenue management, and asset management principles
• Exceptional leadership, communication, coaching, and relationship-building skills
• Experience working directly with ownership groups and asset managers
• Ability to lead organizational change, capital projects, and operational transformation initiatives
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred

Why Join Crescent Hotels & Resorts?

At Crescent Hotels & Resorts, we believe exceptional guest experiences begin with exceptional leaders. We empower our General Managers to think strategically, inspire their teams, and create environments where associates and guests thrive.

This is an opportunity to lead one of the Bay Area's most recognized waterfront hotels, influence its next chapter of growth, and make a lasting impact on a property positioned at the intersection of hospitality, innovation, and world-class service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.