F&B Supervisor

Canopy by Hilton West Palm Beach Downtown is where lifestyle hospitality meets the energy of one of Florida's most vibrant cities. We're not a hotel with a restaurant — we're a destination. From our neighborhood-driven Banter to the iconic Treehouse rooftop to celebrations that live in guests' memories forever, our F&B team creates the heartbeat of this property.

Driftwood Hospitality Management operates this property and is committed to building careers, not just filling roles.

You won't be confined to one outlet. This role rotates across all three F&B venues — giving you broad experience and visibility across the full operation.

• Lead and inspire a team of servers, bartenders, and support staff across multiple outlets
• Drive service standards and guest experience from pre-shift to last call
• Own the floor — communicate, delegate, and solve problems before guests notice them
• Execute banquet events with precision: weddings, social galas, corporate activations
• Support rooftop operations including setup, service flow, and crowd management
• Handle guest recovery with grace, urgency, and follow-through
• Monitor covers, pacing, and labor in real time alongside the F&B Manager
• Train new team members and model Canopy's brand standards daily
• Partner with culinary, front desk, and events teams for seamless hotel-wide execution
• Assist with scheduling, opening/closing duties, and inventory as needed

Qualifications

• 2+ years of supervisory experience in a restaurant, hotel, or hospitality environment
• Proven ability to lead a team in a fast-paced, high-volume setting
• Banquet or event service experience strongly preferred
• Hotel F&B experience (Hilton, Marriott, Hyatt, IHG, or lifestyle brands) a significant plus
• Strong communication skills — comfortable coaching a team member or recovering a guest
• ServSafe or equivalent food handler certification (or ability to obtain)
• Flexible availability including evenings, weekends, and holidays
• Genuine passion for hospitality and a curiosity to keep growing

You won't be a number here. Canopy by Hilton is a place where supervisors become managers, where managers become directors, and where every shift is an opportunity to build something worth talking about. You'll have the backing of Hilton's global platform, the energy of Downtown West Palm Beach, and a team that leads with warmth.

We invest in people who are curious, driven, and genuinely excited to create great experiences — and we make room for them to grow. This role is explicitly designed as a stepping stone to Restaurant Manager, Director of Outlets, and beyond.