The Westin Buffalo

250 Delaware Ave
Buffalo, NY 14202

Hotel with 115 Rooms

Managed By Delaware North

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Compensation: $68,300 to $92,200 per year, Full-Time

The opportunity

Delaware North Parks and Resorts is hiring an Operations Manager to join our team at The Westin Buffalo in Buffalo, New York. Working at our exciting location will ensure you never have a dull day on the job. As an Operations Manager, you will oversee daily operations in a fast‑paced environment, ensuring all guest rooms are cleaned, inspected, and ready for arrivals. You will manage and guide front desk operations, including welcoming guests, handling check‑in and check‑out processes, and resolving guest inquiries with professionalism and warmth. Strong organization, a personable demeanor, and the ability to multitask are essential.

If you’re seeking a dynamic role with opportunities for growth and leadership, apply today and become part of our dedicated hospitality team.

Pay

Minimum – Anticipated Maximum Base Salary: $68,300 – $92,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

Assist the General Manager in establishing and implementing objectives, plans, and policies, and financial goals for front desk, housekeeping, and maintenance operations
Schedule, directly supervise, and train front desk, housekeeping, and maintenance team members, ensuring company policies and procedures are followed for excellent customer service and guest experience
Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, employment, and EEO
Handle guest relations and monitor adherence to quality assurance standards

More about you

2 – 5 years’ management experience in a customer service environment
Front desk, housekeeping, or reservation experience is beneficial
Ability to lead, problem solve, and operate in a fast-paced environment
Strong written and verbal communication
No degree required
Must have a valid driver’s license
Proficient computer skills, including Word, Outlook & Excel

Physical requirements

Frequent standing, sitting, bending, lifting, walking, occasionally climbing step ladders, pushing carts, and sitting at a computer
Frequent standing, walking, climbing of stairs, bending, stooping, reaching, kneeling, and carrying; use of hands to operate cleaning equipment and complete scrubbing/washing duties
Occasionally required to lift and/or move up to 50 pounds
Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces

Shift details

Days

Posted June 12, 2026

About The Westin Buffalo

Who we are

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

About Delaware North

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

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