Photo of AC Hotel New Orleans French Quarter, New Orleans, LA

Front Desk Supervisor

AC Hotel New Orleans French Quarter

221 Carondelet Street
New Orleans, LA 70130

Hotel with 220 Rooms
Managed By Concord Hospitality Enterprises
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Full-Time

Description

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

* GXP, Marriott, Marriott Brand Standard-

* Evenings and Weekend schedule is a must.

  • Provide the highest quality of service to guests at all times
  • Check guests in and out efficiently and in a friendly manner
  • Handle guest emails and messages with professionalism and accuracy
  • Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
  • Take reservations and manage room blocks and special requests
  • Answer calls following proper telephone etiquette standards
  • Monitor room availability and assist AGM/GM with yield management and restrictions
  • Keep the lobby and desk area clean and presentable
  • Maintain thorough knowledge of emergency and security procedures

    Qualifications

  • High school diploma or equivalent required; hospitality or supervisory experience preferred
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Commitment to delivering outstanding guest service

    * Marriott PMS systems.

    Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Qualifications

    Marriott Hotel Front Desk

    Behaviors
    • Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
    • Team Player: Works well as a member of a group (Required)
    Motivations
    • Required

      Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

    • Required

      Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

    Experience
    • Required

      1 years:

      Marriott Hotel Front Desk

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Posted June 15, 2026

    About AC Hotel New Orleans French Quarter

    Blending contemporary style with modern aesthetics and purpose, our hotel in downtown New Orleans offers boutique comfort. From our historic building, enjoy easy access to downtown NOLA attractions such as Caesars Superdome, Smoothie King Arena, New Orleans Convention Center and the legendary sights of Bourbon Street and the French Quarter. Start your day with delicious European-style breakfasts at AC Kitchen before you take in New Orleans' festivals, music and nightlife from our hotel in New Orleans French quarter. After exploring the best of downtown NOLA, regroup at our family-friendly hotel. Sip creative, handcrafted cocktails at our AC Lounge. For business travelers, we offer well-designed event spaces enhanced by expert planners, catering menus and an entrepreneurial spirit. Find your respite in our hotel in New Orleans near Bourbon Street, Louisiana, with rooms boasting free Wi-Fi, pillowtop beds and smart TVs with streaming apps. Rest easy in the Big Easy at AC Hotel New Orleans French Quarter.

    About Concord Hospitality Enterprises

    Careers and Hospitality Job Opportunities with Concord

    Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.

    Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.

    Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.

    Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.

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