Restaurants & Signature Events Manager
Autograph Collection/Courtyard by Marriott Hotel
525 5th Ave SW
Calgary,
AB
T2P 1R7
Canada
Description
We are hiring a Restaurants & Signature Events Manager!
OUR STORY
At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.
Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.
OUR ROLE
We are seeking an engaging, professional and highly knowledgeable Restaurants & Signature Events Manager responsible for effectively monitoring the daily operations of the assigned outlets, including the support and guidance of associates to ensure efficient operations and amazing guest experiences. Will oversee and conduct the hotel’s signature events, including Magic Table.
Key accountabilities include:
Consistently provide the highest levels of customer service to guests and associates at all times.
Assist the Food & Beverage Operations Director with developing short and long term financial operational plans for assigned outlets.
Monitor performance through verification and analysis of customer service systems and financial reports.
Ensure the delivery of exceptional service by maintaining high staff morale and team spirit through active communication, training, and coaching.
Maintain product and service quality standards by conducting ongoing evaluations, investigating guest concerns and implementing corrective action.
Adhere to the budgetary guidelines established for labour, productivity, revenue, and expenses.
Work in conjunction with the Food & Beverage Operations Director and Culinary team on promotions, menus, and special events; creating and innovating new ideas and promotions to generate revenue.
Utilize wine expertise to make recommendations to guests for wine pairings and to the F&B Director of Operations for new product offerings.
Use presentation skills to emcee Magic Table, providing memorable guest dining experiences.
Ensure all service standards created for Magic Table are consistently followed for the highest level of operational readiness and success.
Monitor POS operations and cash handling procedures, coaching for accuracy as needed.
Ensure all administrative functions are performed accurately and on a timely basis, including payroll, and annual performance reviews.
Communicate with customers, addressing complaints and collecting feedback about their experiences.
Ensure VIP guests and special requests are executed at the highest service level.
Complete and monitor F&B scheduling based on forecasted occupancy and booked reservations. Review daily to ensure staffing levels are appropriate for F&B operations.
Take charge during emergencies (fire alarms, medical incidents, security issues).
YOUR STORY
A seasoned professional with a minimum of four years of experience in a food & beverage leadership role, responsible for more than one outlet.
A Hospitality program graduate or degree holder.
Marriott brand experience.
Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to safety.
Someone who has solid leadership skills, adept at training, coaching and motivating a team of service professionals.
An exceptional problem-solver, knowing how to troubleshoot, resolve situations efficiently, with the ability to shift priorities as needed, including handling customer or associate situations that may occur outside of typical work hours.
Excellent working knowledge of PMS systems, specifically MICROS Opera.
Extensive wine knowledge, with a minimum of WSET Level 1 certification.
Experience leading and hosting signature immersive dining events such as Le Petit Chef and/or Magic Table.
Public speaking and/or dramatic performance skills.
ProServe certified, with a certificate in Alberta Food Safety Basics.
Able to work well under pressure and enjoy a fast-paced environment.
An excellent communicator who values teamwork and collaboration.
Able to combine strategic planning and day-to-day management.
Physically able to stand, sit, walk for extended periods of time.
Physically able to move, lift, carry, push, pull and place objects weighing less than or equal to 40 pounds without assistance.
As a Concord Leader you will be responsible to:
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
About Autograph Collection/Courtyard by Marriott Hotel
Fashion Forward Sensibilities in Calgary
Experience the out of the ordinary Calgary Hotel where chic meets smart modernity at The Dorian. Warmly contemporary, layered with textured vibrancy and a touch of British whimsy, The Dorian Autograph Collection hotel offers a traveling experience unlike any other. Get a comfy night's rest in our guest rooms refined in an elegant European design featuring luxe bedding, free WiFi, mini-fridge, large screen TV and premium amenities. This downtown Calgary hotel's guiding interior design concept combines the fashion forward sensibilities of our muse Oscar Wilde and the evolution of Calgary as a city on the leading edge of a cultural and economic progression. Wilde’s sharp wit and gifted ability with words to surprise and humor influences the whimsical and playful discoveries peppered throughout the hotel.
The Dorian consists of two hotels in one beautiful tower. The upper-portion Autograph blends modern luxury with British whimsy and local flavour, including Calgary’s first 27th floor lobby complete with resto-lounge and rooftop patio. The lower-portion Courtyard caters to sophisticated urban adventurers and business professionals seeking more for their travel dollars. More than anything, The Dorian is a hotel with a soul. One that cares about its community, and connecting guests with memorable, warm, and fun Calgary people and experiences.
About Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
