Photo of Sheraton Dallas Hotel by the Galleria, Dallas, TX

Food Runner / Concierge

Sheraton Dallas Hotel by the Galleria

4801 Lyndon B. Johnson Freeway
Dallas, TX 75244

Hotel with 317 Rooms
Managed By Driftwood Hospitality Management
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Full-Time

The Concierge / Food Runner is a dual-role position responsible for delivering exceptional guest service in both the restaurant and Club Lounge. This associate will work as a Food Runner during restaurant service periods, ensuring timely and accurate delivery of food, while also serving as the Club Lounge Concierge during scheduled Social Hour shifts, providing a welcoming atmosphere and personalized guest assistance.

This position requires an outgoing personality, attention to detail, and the ability to multitask while maintaining Marriott and Sheraton service standards.

Qualifications

Food Runner Responsibilities
  • Deliver food from the kitchen to guests quickly, accurately, and professionally.
  • Verify each order for accuracy before leaving the kitchen.
  • Communicate with servers and kitchen staff regarding guest requests and special dietary needs.
  • Assist with clearing tables and resetting dining areas as needed.
  • Maintain cleanliness of service stations, expo areas, and dining room.
  • Refill water, assist guests when appropriate, and anticipate service needs.
  • Follow all food safety and sanitation guidelines.
  • Support restaurant operations during busy meal periods
Club Lounge Concierge Responsibilities

During scheduled Social Hour shifts, the associate serves as the face of the Sheraton Club Lounge.

Responsibilities include:

  • Welcome guests into the Club Lounge with a warm, genuine greeting.
  • Set up and break down the evening Social Hour according to brand standards.
  • Monitor food and beverage presentation, replenishing items as necessary.
  • Keep the lounge clean, organized, and well-stocked throughout service.
  • Interact with guests, answer questions about the hotel, local attractions, dining, and transportation.
  • Assist guests with simple requests and direct more complex issues to the Front Desk or Manager.
  • Ensure all food displays meet health and safety standards.
  • Maintain a professional and hospitable atmosphere that encourages guest engagement.
  • Record inventory shortages or maintenance concerns and report them promptly.
  • Close and secure the lounge following established procedures.
Posted June 18, 2026

About Sheraton Dallas Hotel by the Galleria

Spacious Dallas hotel rooms next to the Galleria

Explore the heart of North Dallas, Texas, when you stay at this upscale hotel near the Galleria in Dallas. Our hotel offers an ideal location in Farmers Branch, TX, near Dallas Love Field Airport and within walking distance of the upscale Galleria Dallas. Enjoy easy access to popular attractions in downtown Dallas, as well as numerous Fortune 500 companies within North Dallas. Embark on hassle-free travels when you use our complimentary shuttle service to popular restaurants and bars in Farmers Branch. Retreat to spacious Dallas hotel rooms and suites with luxury bedding, ergonomic work areas, high-speed Wi-Fi and bottled water. When hunger strikes, visit our on-site restaurant, open for breakfast and dinner. During downtime, work out at our 24-hour fitness center and swim in our outdoor pool. Hosting a business or social event during your trip? Reserve one of our flexible meeting rooms. Find everything you need for a successful stay in Texas at Sheraton Dallas Hotel by the Galleria.

About Driftwood Hospitality Management

Embark on a hospitality career with an inspiring company that not only places a culture of growth at the heart of what we do but also ardently believes in nurturing and advancing our in-house talent. We take immense pride in our notable internal promotion statistics, a testament to our commitment to cultivating your professional development and growth. We're not just looking for the best and brightest — we seek game changers eager to make their mark and grow alongside us as we jointly navigate the path to unprecedented success.