Management Information Systems Manager
Job Type
Description
Position Summary
The Management Information Systems Manager is responsible for leading the strategic vision, implementation, security, and daily operation of all technology systems supporting resort operations, guest services, and business functions. This position ensures technology enhances the guest experience while maintaining reliable, secure, and efficient systems across lodging, dining, spa, recreation, events, administrative offices, and remote work environments.
The Management Information Systems Manager partners closely with executive leadership and department heads to drive innovation, operational excellence, cybersecurity, and technology enabled guest satisfaction throughout the resort.
Essential Duties and Responsibilities
Technology Strategy & Leadership
Hospitality Systems Management
o Property Management Systems (PMS)
o Point-of-Sale Systems (POS)
o Spa Management Systems
o Event Management Systems
o Reservation and Booking Platforms
o Customer Relationship Management (CRM) Systems
o Security Systems o Revenue Management Systems
o Revenue Management Systems
Guest Experience Technology
o Guest Wi-Fi and internet services
o Mobile applications
o Contactless guest services
o Smart room technologies
o Digital signage and wayfinding
o Guest communication platforms
Infrastructure & Network Operations
o Enterprise networks
o Wireless infrastructure
o Internet connectivity
o Servers and cloud environments
o Data storage solutions
o Telecommunications systems
Requirements
Cybersecurity & Risk Management
o Network security o Identity and access management
o Security awareness training
o Incident response planning
Audio Visual & Event Technology
o Conference rooms
o Event spaces
o Meeting facilities
o Digital presentation systems
o Video conferencing platforms
Team Leadership & Development
Vendor & Project Management
Financial Management
Service Management
Qualifications
Education
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent combination of education and experience will be considered.
- Master's degree preferred.
Experience
- Minimum 10 years of progressive technology leadership experience.
- Minimum 5 years in hospitality, luxury resort, hotel, or guest-service environments preferred.
- Experience managing enterprise technology infrastructure and hospitality platforms.
- Demonstrated success leading technology teams and large-scale projects.
Technical Expertise
- Hospitality PMS platforms (Opera, StayNTouch, Infor HMS, etc.)
- Hospitality POS systems (Silverware, Toast, Agilysys, etc.)
- Cloud platforms (Microsoft Azure, AWS)
- Physical Security System (Avigilon, Uniview, Salto)
- Network infrastructure and wireless systems
- Cybersecurity frameworks and best practices
- Microsoft 365 ecosystem
- Business intelligence and reporting platforms
- Audio visual and conferencing technologies
Physical Demands
- Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
- Constant need to perform the following physical activities: grasping, turning, finger dexterity.
- Must be able to move about frequently in order to reach users needing assistance
- Lifting/carrying up to 25 lbs. frequently and 40 lbs. occasionally.
- Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
- Hearing requirements: constant need to speak on the telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Salary Description
About Rancho Valencia Resort
Southern California’s Only Relais & Chateaux Property
Since its opening in 1989, the award-winning Rancho Valencia Resort & Spa – Southern California’s only Relais & Châteaux property – has garnered a reputation as one of the West’s most sought-after five star resorts. A sanctuary of good living tucked away on 45 acres of lush gardens and olive groves, this Mediterranean-inspired, all-suite property near Del Mar, California underwent a complete renovation in 2013 including remodeled guest casitas, a brand new restaurant and new bar, and completely remodeled meeting space, as well as major enhancements to The Spa and fitness center. 2020 and 2021 brought about further enhancements to our San Diego resort, including a major renovation of the gorgeous Forbes 5-star rated Spa which has just reopened its doors to our members and resort guests with an expanded fitness center, locker rooms, lounges, and retail area, and a beautiful new salon.
Among the property’s offerings are 49 luxuriously appointed guest casitas with private patios, rejuvenating spa treatments and a wellness-oriented fitness program at The Spa, our iconic restaurant The Pony Room – showcasing Rancho Valencia’s farm-to-table philosophy, and an award-winning tennis program.
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