Reception Supervisor
Residence Inn By Marriott Mont Tremblant Manoir Labelle
170 Chemin Cure Deslauriers
Mont-Tremblant,
QC
J8E 1C9
Canada
About Us
Nestled in the heart of Mont-Tremblant, our Residence Inn Marriott hotel is the perfect destination for travelers seeking comfort, efficiency, and moments of relaxation. Joining our team means integrating into a dynamic, modern, and welcoming work environment, surrounded by colleagues driven by a shared passion: delivering exceptional customer service.WHAT WE OFFER
- Dynamic and collaborative work environment.
- Advancement and professional development opportunities.
- Comprehensive benefits program.
- Employee discounts on accommodation and company services.
- Valued work-life balance.
- Preferred rates across all Marriott hotels
YOUR ROLE
As a Front Desk Supervisor, you are the primary point of contact for our guests, providing them with a warm, professional, and personalized welcome. You ensure the smooth coordination of front desk operations, supervise a dynamic team, and collaborate with other departments to guarantee a remarkable customer experience.RESPONSIBILITIES
- Recruit, train, and supervise front desk staff, and manage work schedules.
- Provide courteous, efficient, and attentive customer service at all times.
- Master the procedures, policies, and tasks related to the front desk and ensure their implementation with the team.
- Maintain fluid and effective communication with other hotel departments.
- Perform client account and package reconciliations according to establishment standards, avoiding any revenue loss.
- Ensure strict compliance with hotel chain standards.
- Manage customer complaints proactively and professionally to ensure their satisfaction.
- Perform any other related tasks requested by management to support front desk operations.
DESIRED PROFILE
- Well-developed sense of customer service and hospitality
- Natural leadership and ability to motivate a team
- Rigor, professionalism, and good priority management
REQUIREMENTS
- Relevant experience in a similar position, ideally in the hotel industry
- Supervision and team management skills
- Excellent communication skills (oral and written)
- Proficiency with hotel management tools (PMS, reservation software, etc.)
About Residence Inn By Marriott Mont Tremblant Manoir Labelle
Stay Inspired At Our Mont-Tremblant Village Hotel
Located in the heart of Mont-Tremblant Pedestrian Village, Residence Inn Mont Tremblant is a hotel in Mount Tremblant Village offering tranquil mountain views and proximity to hiking, skiing, and snowboarding. Our hotel in walking distance from Mount Tremblant Ski Resort places you near Casino de Mont-Tremblant and premier shopping and dining. Begin your day with free breakfast, stay fit in our fitness centre, or swim in our seasonal outdoor pool with whirlpool spa. Cozy up by the firepit with a hot beverage. After a day of adventure, relax in spacious rooms with kitchenettes or suites with full kitchens, fireplaces, and separate living areas. Our family ski vacation in Mont Tremblant hotel offers free Wi-Fi, making it easy to stay connected. Enjoy your stay at Residence Inn Mont Tremblant Manoir Labelle. Province of Quebec Establishment of Registration: 123060, expiration 2027-06-19.
About Urgo Hotels & Resorts Canada
Welcome to Urgo Hotels Canada
Urgo Hotels Canada is always striving for excellence and has been a leader in the hotel industry for over 40 years, specializing in the management, acquisition, development and repositioning of hotel properties. Our recent partnership with Hersha Hospitality Management (HHM) has expanded our reach to over 235 hotels in North America, including 17 in Quebec.
At Urgo Hotels Canada, our actions are guided by four core values that define our corporate culture and commitment: Entrepreneurship, solution-oriented approach, positive leadership and collaboration. Join us to thrive in a dedicated team and contribute to creating memorable experiences for our clients.
