Customer Experience Ambassador
Quebec City Marriott Downtown
850 Place D'Youville
Quebec City,
QC
G1R 3P6
Canada
Located in the heart of the city, the Marriott Québec Centre-Ville is the ideal place for travelers seeking comfort, productivity, and relaxation. Joining our team means working in a dynamic, modern, and supportive environment, surrounded by colleagues passionate about customer service.
Why join us?
- Positive work environment and dynamic team
- Opportunities for advancement within the hotel or the Marriott network
- Group insurance, employee assistance program, retirement plan with employer contribution
- Recognition Programs
- Discounts on public transportation and parking
- Preferential rates at Marriott hotels worldwide
Job Description
Under the supervision of the Customer Experience Supervisor and the Reception Manager, the Ambassador
- Anticipating customer needs and preferences before and during their stay, in order to ensure a tailor-made experience.
- To welcome, accompany and assist clients from the beginning to the end of their stay, while being their first point of contact to answer their questions, requests and concerns in order to offer a personalized and seamless service.
- Handling various requests, providing relevant information about hotel services, tourist attractions, and local activities
- Collaborate closely with internal departments (reception, housekeeping, technical, security, etc.) to ensure efficient execution of requests.
- Providing luggage services: secure handling of luggage, escort to room and assistance upon departure.
- Support for the valet and doorman team
- Make internal deliveries (packages, linens, VIP gifts or special items) directly to the room.
- Maintain an impeccable presentation of public spaces and ensure a welcoming atmosphere at all times.
- Prepare meeting and event rooms in collaboration with the relevant teams.
- Passion for customer service and ease in interacting with international clients.
- Neat presentation, professional attitude and keen attention to detail.
- Team spirit, versatility, flexibility and a sense of priorities.
- Proficiency in French and English (spoken and written).
- Good proficiency with digital tools and technical understanding.
- Experience in the hotel industry or in a similar role (an asset).
- Driver's license required.
About Quebec City Marriott Downtown
Discover downtown from our hotel in Old Quebec City
Experience a luxury getaway at Quebec City Marriott Downtown. Located in one of the oldest cities in Canada, our hotel in Quebec City Old Town is near local sites like the Quebec City Convention Centre, Château Frontenac and Université Laval, providing you with the opportunity to explore the city's rich culture. Once you've worked up an appetite, stop by Que Sera Sera, our hotel restaurant. We also offer a 24-hour fitness center to help you stay in shape during your stay. Business travelers in Quebec City, Canada, love our flexible event spaces featuring catering options and high-tech AV equipment. At the day's end, rest in a newly renovated, luxury hotel room or suite that features plush bedding, flat-panel TVs and room service. In addition, many of our upscale accommodations offer stunning views from our hotel in downtown Quebec City. No matter what brings you to Quebec City, find comfort at Quebec City Marriott Downtown. Province of Quebec Establishment of Registration: 187051, expiration 2026-07-22.
About Urgo Hotels & Resorts Canada
Welcome to Urgo Hotels Canada
Urgo Hotels Canada is always striving for excellence and has been a leader in the hotel industry for over 40 years, specializing in the management, acquisition, development and repositioning of hotel properties. Our recent partnership with Hersha Hospitality Management (HHM) has expanded our reach to over 235 hotels in North America, including 17 in Quebec.
At Urgo Hotels Canada, our actions are guided by four core values that define our corporate culture and commitment: Entrepreneurship, solution-oriented approach, positive leadership and collaboration. Join us to thrive in a dedicated team and contribute to creating memorable experiences for our clients.
