Food & Beverage Supervisor - The Queen's Cue & Boars Head Pub

Description

At The Queen's Cue and Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Job Summary

The Queen’s Cue, a Marriott Tribute Portfolio Hotel, is seeking an enthusiastic Food & Beverage Supervisor to join our opening team. Working closely with the Food & Beverage Manager, you will lead from the floor across The Boar’s Head, The Bower, The Folio, Banquets and In-Room Dining. You will support daily operations, coach the team through service, uphold exceptional standards, and help create polished, memorable experiences for every guest. This is a hands-on role for someone who thrives in a fast-paced boutique hotel environment, leads by example, and takes pride in delivering thoughtful, consistent hospitality.

Key Responsibilities

• Oversee the delivery of exceptional guest service across The Boar's Head, The Bower, The Folio, Banquets, and In-Room Dining, creating a welcoming and memorable experience.
• Lead the team from the floor by actively working alongside the teams, modeling elite service standards and directing daily operations.
• Assist in taking food and beverage orders, when necessary, process them through the POS system, and assist the F&B Manager in auditing and setting up these operational systems.
• Prepare and serve cocktails, beer, wine, spirits, and non-alcoholic beverages according to established recipes, while strictly overseeing bar operations and pour controls.
• Demonstrate thorough knowledge of food and beverage menus, conduct staff training and menu-knowledge drills, and make recommendations to guests.
• Monitor guest satisfaction, respond promptly to requests, and swiftly resolve conflicts or guest complaints with a professional touch.
• Manage inventory control, undertake regular stock rotation, track variance, and report low inventory levels to F&B Manager.
• Ensure full compliance with Smart Serve, health and safety, sanitation, and liquor licensing regulations across all outlets.
• Assist with scheduling based on forecast and business patterns and optimize labor real time.
• Work collaboratively with team members, foster a positive work environment, and maintain a cool demeanor under intense operational pressure.
• Support hotel events, private functions, and BEO execution, ensuring seamless setup, delivery, and breakdown.
• Perform other duties as assigned by the Food & Beverage Manager to support overall hotel operations.

What We Offer

• Competitive hourly wage of $21.00 – $24.00, based on experience.
• Comprehensive benefits plan for eligible associates and their family members.
• RRSP matching program for eligible associates.
• Flexible scheduling designed to support work-life balance.
• Associate and family travel discounts at Crescent-managed hotels across North America, as well as Marriott properties worldwide.
• 50% dining discount at The Queen’s Cue and The Boar’s Head.
• A supportive, collaborative workplace where your contribution is valued, trusted and recognized

Does This Sound Like You?

You are a natural leader with a passion for hospitality and a genuine commitment to delivering exceptional guest experiences. You lead by example, inspire those around you, and thrive in a fast-paced, service-driven environment. You take pride in coaching, motivating, and developing your team while fostering a positive, collaborative workplace culture built on professionalism and respect.

You are approachable, solution-oriented, and remain composed under pressure, adapting quickly to changing operational needs. With a keen eye for detail and a strong understanding of food and beverage service standards, you consistently uphold the highest levels of quality, efficiency, and guest satisfaction.

To be successful in this role, you will bring:

• A minimum of 2 years of supervisory experience in a hotel, restaurant, or hospitality environment.
• Strong knowledge of food and beverage operations, including restaurant, lounge, and banquet service.
• Proven leadership skills with the ability to coach, mentor, and inspire team members to achieve operational excellence.
• Excellent communication, interpersonal, and conflict-resolution skills.
• A guest-first mindset with the confidence to resolve concerns professionally and efficiently.
• Knowledge of food safety regulations and a valid Smart Serve Certification (or willingness to obtain one).
• Proficiency with Point-of-Sale (POS) systems and basic computer applications.
• Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
• A professional appearance and a commitment to maintaining the highest standards of hospitality.
• The ability to stand and walk for extended periods and lift up to 25 lbs (11 kg) when required.
• Flexibility to work a variety of shifts, including days, evenings, weekends, holidays, and special events, as business needs require.

We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This posting represents a current vacancy and Crescent Hotels & Resorts does not use artificial intelligence to screen, assess, and/or select applicants.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.