Director of Operations
AC Hotel Miami Dadeland
7695 N Kendall Drive
Miami,
FL
33156
Description
Concord Hospitality is seeking a dedicated and dynamic Director of Operations to oversee all facets of hotel operations. Partnering closely with the General Manager, this role drives property-wide strategies focused on guest satisfaction, employee engagement, financial performance, and service excellence—ensuring we exceed brand standards and deliver memorable experiences.
As a Concord Leader you will be responsible to:
Key Responsibilities:
- Ensure consistent compliance with brand standards across all departments and daily operations.
- Support and supervise front desk, food & beverage, and other operational areas as needed.
- Maintain adherence to licensing, permits, OSHA, MSDS, and corporate accounting procedures.
- Oversee bar, restaurant, and banquet operations, driving quality service and operational efficiency.
- Assist in recruiting, training, and onboarding new associates while ensuring adequate staffing levels.
- Provide leadership, coaching, and counseling to department managers and supervisors to foster a motivated and productive team.
- Monitor guest satisfaction metrics and develop actionable strategies to continuously enhance the guest experience.
- Maintain accurate inventory control and manage supply availability to support smooth operations.
Qualifications:
- Proven experience in hotel operations leadership, preferably in a multi-department capacity.
- Strong knowledge of brand standards, hospitality service, and regulatory compliance.
- Demonstrated ability to lead, mentor, and inspire a diverse team.
- Skilled in problem-solving, guest recovery, and staff development.
- Flexible, hands-on leadership approach with a strong focus on achieving results.
Benefits
We offer competitive wages and a comprehensive benefits package for full-time associates, including:
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) program with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training & development opportunities
- Career advancement within our growing portfolio
Why Join Concord?
At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our “Associate First” culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.
Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America:
“We Are Concord!”
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About AC Hotel Miami Dadeland
European style with a modern feel in Miami Dadeland
AC Hotel Miami Dadeland offers modern accommodations with timeless European design. Perfectly located next to Dadeland Mall and walking distance to Dadeland South Metro Station. Downtown Dadeland is just a few minutes away and nearby attractions such as Fairchild Tropical Botanic Garden, Everglades, and University of Miami. Public spaces feature unique artwork, while guestrooms provide a modern oasis with wood look flooring, complimentary WiFi and 55' HDTV. Take a dip in the outdoor pool and grab a cocktail in the pool deck cocktail lounge featuring our signature AC gin and tonic. The AC Lounge is the place to unwind with carefully crafted cocktails and tapas style bites. If you are looking to hold a event or meeting, our 3,610 sq. ft. of venue space for up to 255 people offers flexible venues and an experienced event staff. Our unbeatable location lets you walk to Dadeland Mall for an lively day of shopping, dining and entertainment. We look forward to providing you excellent service!
About Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
