Operations Manager

Job Description

The Operations Manager is responsible for assisting the Hotel General Manager with the successful operation and administration of all hotel departments to include: Front Office, Housekeeping, Engineering, and Food & Beverage. The Operations Manager is responsible for the overall guest services and financial accuracy of the Hotel to include supervision, training, coaching, motivation, and policy implementation. The Operations Manager must ensure an awareness of all departments throughout the Hotel, with a consistent focus on providing an exceptional experience to every guest while maximizing department profitability at the same time.

Job Responsibilities

• Acts in the capacity of General Manager in their absence.
• Responsible for ordering hotel operating supplies and conducting weekly guest room inspections to ensure cleanliness, quality standards, and brand compliance.
• Works collaboratively with supervisors and managers to continually enhance and advance the hotel's goals and operations.
• Work closely with other supervisors and employees to develop them both personally and professionally.
• Establishes consistent operating procedures.
• Motivates the staff and establishes a productive and positive work environment.
• Responsible for the appropriate scheduling of Hotel Staff to ensure guest needs.
• Responsible for some property based Human Resources and Accounting functions; Ensure that all policies and procedures are followed.
• Maintain complete knowledge of all operations department policies/service procedures.
• Ensure the operations staff and supervisors are properly trained to standards and able to carry out the operations of each function of their department.
• Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate.
• Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. Directly contact respective personnel and relay any deficiencies that are to be corrected.
• Ensure that an accurate inventory is completed at least once a month pertaining to housekeeping and front office amenities and supplies, standard guest room items, linen, provisions, etc.
• Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are a part of an effective preventative maintenance program.
• Manages direct billing invoice accounts and ensure prompt payment of outstanding invoices
• Keeps abreast of the competition and hospitality trends.
• Assists in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue.