Housekeeping Supervisor

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.

Comprehensive Benefits Package for Full-Time Employees

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Comprehensive health, dental, and vision insurance, plus disability and life coverage
• 401(k) with employer match
• Exclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discounts

Job Overview:

In the absence of the Executive Housekeeper, the Housekeeping Supervisor leads our Housekeeping Team in delivering a clean and comfortable stay for each guest. The Assistant Executive Housekeeper oversees all facets of housekeeping including guest rooms, public areas, laundry, and department storage and work areas. You will be focused on optimizing each guest’s experience by living out our company purpose of “hospitality from our family to yours

Job Responsibilities:

• Conduct daily property walks to inspect the condition and cleanliness of guest rooms, hallways, and public areas.
• Break out daily room assignments and distribute task lists to housekeeping team members.
• Respond to special requests from the front desk (e.g., early check-ins, late check-outs, extra towels) and assign tasks accordingly.
• Inspect cleaned rooms for quality assurance and adherence to brand standards.
• Accurately report the status of guest rooms to the front desk team.
• Maintain and oversee daily, weekly, and monthly inspection programs to ensure cleanliness and brand compliance.
• Prepare and submit the Daily Suite Report, identifying and explaining discrepancies between suites rented and cleaned.
• Assist the Executive Housekeeper with inventory of linens, amenities, and cleaning supplies.
• Train and onboard new housekeeping associates in cleanliness standards, procedures, and safety practices.
• Supervise housekeeping staff throughout the shift to ensure carts are stocked, tasks are completed, and standards are upheld.
• Ensure team members maintain a professional appearance, including proper uniform and visible name tags.
• Greet all guests encountered during the shift with a friendly and professional demeanor.
• Follow all hotel procedures for lost and found items.
• Collaborate with other departments to fulfill service requests and resolve guest issues.
• Follow all company policies and safety procedures; promptly report accidents, injuries, or unsafe conditions to management; and complete assigned safety trainings and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• Minimum of 2 years of experience in housekeeping, preferably in a hotel or resort environment.
• Previous experience in a supervisory or lead role is highly preferred.
• Strong verbal and written communication skills to interact with team members and other departments.
• Basic computer proficiency, including the ability to use email, word processing software, and property management or housekeeping systems (e.g., Quore, HotSOS).
• Excellent organizational and time management skills with a strong attention to detail.
• Ability to train and guide team members in cleaning standards and safety procedures.
• Must be able to work a flexible schedule, including weekends and holidays, based on hotel needs.
• Bilingual (English/Spanish) is a plus, but not required.

Physical Demands:

• Must be able to lift, push or pull up to 50 pounds.
• Requires frequent standing, walking, bending, stretching, pushing, lifting, and pulling for extended periods throughout the shift.
• Manual dexterity to operate and use standard office equipment such as phones, computers, and tablets.
• Ability to work in a fast-paced environment with frequent interruptions.
• Must be able to perform duties with a high level of attention to detail in a physical