Front Desk Operations Supervisor
Hyatt Vacation Club at Wild Oak Ranch
9700 West Military Drive
San Antonio,
TX
78251
Shift: 1st/2nd; must be available to work weekends and holidays
Requirement: Valid driver’s license required
Position type: Full Time
Hourly Wages: $23.70
Job Summary
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Core Work Activities
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Ensure adherence to quality standards. Enter and locate information using computers/POS systems.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Site Specific Perk:
Free On-Site Parking
Discounted meals
Department celebrations
Associate Appreciation Week
Monthly associate recognition and reward programs
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
About Hyatt Vacation Club at Wild Oak Ranch
An adventure‑filled retreat in San Antonio.
Set in gorgeous Texas Hill Country and just minutes from downtown, Wild Oak Ranch is the perfect home base for history buffs, golfers, and fun-loving families alike. Surrounded by the greens of an award-winning golf course and 39 acres of lush landscaping and nature trails, this ranch-inspired haven encourages Owners and guests to enjoy the outdoors. From splashing away in the resort’s pools and 800‑foot lazy river to observing Texan flora and fauna on the winding on-site trails, unforgettable vacation memories are made here.
About Hyatt Vacation Ownership
Experience the Luxury of Hyatt Vacation Ownership
Enjoy the serenity of a shimmering lake from your own private balcony. Experience the exhilaration of skiing down a mountain topped with fresh powder snow. Listen to crashing waves as soft ocean breezes drift through your window. These are the vacation memories that will never leave you. As a Hyatt Vacation owner, make them yours when you choose the destination and season that fit your lifestyle.
