Group Rooms & Catering Coordinator

Description

Wage: $34.50/hr. Overtime eligible.

WHO WE ARE

LUMA Hotel San Francisco is the next generation lifestyle experience. Our world outlook is modern, aware, dynamic and energized. Our location is the new heart of San Francisco the Mission Bay neighborhood. Oracle Park, Chase Center, tech/ biotech and the waterfront are all at our doorstep. Are you our next bolt of energy?

THE ROLE

The Rooms & Catering Coordinator supports the Sales, Conference Services, and Operations teams by managing group reservations, room blocks, and event-related accommodations. This role serves as the primary point of contact for group organizers and internal departments, ensuring accurate reservation management, seamless communication, and exceptional guest experiences from booking through departure. The Rooms & Catering Coordinator must be available to work Saturdays and also be able to work Sundays as business needs require.

WHAT YOU'LL DO:

• Manage group room blocks, reservations, rooming lists, and reservation changes, serve as primary contact for group clients regarding guest needs
• Closely crosscheck updated rooming lists and make appropriate changes in HMS and DELPHI to match client provided updates.
• Prepare and distribute group resumes, banquet event orders (BEOs), event packets, and operational reports.
• Communicate group details and events to Front Office, Housekeeping, Sales, and other hotel departments.
• Support conference, event, and group operations to ensure smooth arrivals, stays, and departures.
• Process deposits, commission reports, billing instructions, and group booking links.
• Assist with administrative and clerical functions, including scheduling, document preparation, filing, and office support.

WHAT WE LOOK FOR:

• High school graduate.
• Minimum 1-2 years of experience in front desk or reservations.
• Must have at least 2 years computer experience in Microsoft office skills.
• Must be able to engage with clients.
• Experience with hotel PMS (HMS), Delphi preferred.
• Individuals with passion for customer service and able to work with others seamlessly. This means having no problem collaborating within a diverse team.
• Dynamic and working calmly under pressure.
• Ability to be carrying/lifting up to 25 pounds, occasional kneeling, pushing, pulling, lifting, ascending or descending ladders, stairs and ramps

PERKS

At LUMA Hotel, we want you to be well and thrive. Our benefits package includes:

• Vacation, Holiday, and Sick pay
• Medical/Dental/Vision (with opt. out option)
• Life Insurance
• AD&D
• 401(k) – 4% Match
• Discount programs
• Voluntary Long-Term Disability
• Voluntary Short-Term Disability
• Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
• Commuter Program
• Shoes For Crews program
• Meal Stipend

LUMA San Francisco is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to carolina.perdomo@lumahotelsf.com or call 415-757-1421 to let us know the nature of your request.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.