Photo of The Clayfield, Niagara On The Lake, ON, Canada

Spa Reception

The Clayfield

18 Clayfield Commons
Niagara On The Lake, ON L0S 1J0
Canada

Hotel with 102 Rooms
Managed By Urgo Hotels & Resorts Canada
Save this job
Tweet
LinkedIn
Full-Time

Location: Niagara-on-the-Lake, ON
Opening: Summer 2026

The Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels & Resorts Canada, the hotel will deliver a refined, highly personalized guest experience grounded in calm luxury, craftsmanship, and a strong sense of place.

The Spa at The Clayfield is a thoughtfully designed, intimate space offering a refined, restorative experience that reflects the hotel’s sense of place, craftsmanship, and quiet luxury. It is not simply an amenity, but a core expression of the guest experience—where every detail, from treatment to environment, is considered and intentional.

The Spa Receptionist is often the first and last impression of the spa experience. Reporting to the Spa Director, this role delivers warm, personalized service while ensuring every guest enjoys a seamless luxury experience from arrival through departure.

This position is ideal for someone who thrives in hospitality, enjoys building relationships, and takes pride in creating memorable guest experiences.

What You'll Do

  • Welcome guests warmly and professionally.
  • Manage appointments, reservations, confirmations, and guest inquiries.
  • Process payments, memberships, gift cards, and retail purchases.
  • Provide knowledgeable recommendations regarding treatments, services, and spa amenities.
  • Promote spa packages, promotions, and retail products.
  • Coordinate therapist schedules and maximize booking efficiency.
  • Ensure reception, retail, and lounge areas remain immaculate and well-stocked.
  • Maintain inventory of retail displays and guest amenities.
  • Support laundry, stocking, and light housekeeping throughout the spa as needed.
  • Resolve guest concerns promptly and professionally.
  • Collaborate with all spa departments to deliver seamless service.
  • Maintain accurate guest records while respecting confidentiality.

    What You'll Bring

  • Previous experience in luxury hospitality, hotel, spa, or guest services preferred.
  • Exceptional communication and organizational skills.
  • Strong computer skills and experience with spa booking software is an asset.
  • Professional appearance and polished communication.
  • Passion for hospitality and personalized guest care.
  • Experience with retail sales and achieving sales goals.
  • Ability to multitask in a fast-paced environment.
  • Flexible availability including evenings, weekends, and holidays.

    Why Join Us

    • Competitive compensation and a comprehensive benefits package designed to support your well-being and long-term growth
    • A rare opportunity to help shape the spa operation of a brand-new luxury hotel
    • Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt.
    • Access to Hyatt colleague travel benefits
    • A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara-on-the-Lake

    Now accepting applications from candidates currently residing in Canada with full working rights. We are only able to respond to candidates selected for interview.


    • Posted July 16, 2026

    About The Clayfield

    LUXURIOUS HAVEN AMID NIAGARA’S WONDERS

    Opening late summer 2026, The Clayfield - part of Hyatt’s Unbound Collection -brings a fresh sense of place to Niagara-on-the-Lake. Inspired by the land around it, The Clayfield is where thoughtful design meets genuine connection, shaped by the textures, tones, and rhythm of the vineyards, clay soil, and open skies.
    With 102 beautifully considered guest rooms, a calming spa, and dining rooted in local ingredients, The Clayfield invites guests to slow down, savour the season, and feel at ease in every moment.
    Join our opening team and help bring this vision to life - a place built on warmth, craft, and connection, where everyone plays a part in creating something quietly special.

    About Urgo Hotels & Resorts Canada


    Welcome to Urgo Hotels Canada

    Urgo Hotels Canada is always striving for excellence and has been a leader in the hotel industry for over 40 years, specializing in the management, acquisition, development and repositioning of hotel properties. Our recent partnership with Hersha Hospitality Management (HHM) has expanded our reach to over 235 hotels in North America, including 17 in Quebec.

    At Urgo Hotels Canada, our actions are guided by four core values that define our corporate culture and commitment: Entrepreneurship, solution-oriented approach, positive leadership and collaboration. Join us to thrive in a dedicated team and contribute to creating memorable experiences for our clients.

    Other Job Openings