Guest Service Manager- AC/Hyatt Hotel-University Area
AC Hotel Lansing
3160 E. Michigan Avenue
Lansing,
MI
48912
Description
We are hiring a Guest Service Manager for a Dual AC/Hyatt HotelSalary: $40k- $50k
Are you a leader who loves creating unforgettable guest experiences and inspiring others to do the same?
At Concord Hospitality, we believe hospitality is about more than checking guests in and out—it's about creating memorable experiences, building meaningful relationships, and developing future leaders. If you're passionate about serving others, coaching teams, and leading with energy, accountability, and heart, we'd love to meet you.
As our Guest Service Manager, you'll lead the heartbeat of the hotel—the Front Office Team. Every arrival, every departure, and every guest interaction starts with your leadership. You'll coach, mentor, and empower your team to deliver exceptional service while ensuring every guest experiences the warmth, professionalism, and excellence that define both our brands and Concord Hospitality.
This isn't just another management position—it's an opportunity to build a culture, develop people, and make a lasting impact every single day.
What You'll Do
As the leader of our Front Office Team, you will:
Inspire and develop a high-performing team that genuinely loves serving guests.
Create an environment where every guest feels welcomed, valued, and cared for.
Lead daily front office operations while maintaining brand and Concord standards.
Coach, mentor, and recognize associates to help them reach their full potential.
Partner with hotel leadership to drive revenue, guest satisfaction, and operational excellence.
Ensure financial accuracy, operational efficiency, and compliance with company policies.
Promote a positive, engaging workplace culture built on collaboration and accountability.
Serve as Manager on Duty while leading with professionalism, confidence, and integrity.
Champion safety, quality, and continuous improvement throughout the hotel.
What Makes You Successful
We're looking for someone who:
Has a passion for hospitality and serving others.
Loves coaching and developing people.
Leads by example with positivity and integrity.
Thrives in a fast-paced environment.
Is proactive, organized, and solutions-focused.
Communicates confidently with guests, associates, and leadership.
Takes pride in creating memorable guest experiences.
Wants to grow into senior hotel leadership.
Why You'll Love Working at Concord Hospitality
At Concord, our people come first.
Our culture is built around developing leaders, recognizing great work, and creating opportunities for associates to grow their careers. Many of our Associates have advanced in positions and beyond because we believe in promoting from within!
When you join Concord, you're joining a company that invests in YOU.
Full-time associates enjoy a comprehensive benefits package including:
Medical, Dental & Vision Insurance
Company Paid Life Insurance
Short-Term & Long-Term Disability
401(k) Retirement Plan
Tuition Assistance
Discounted Hotel Rates Across Concord Hotels
Paid Training & Leadership Development
Career Advancement Opportunities
Associate Recognition Programs
A supportive team that genuinely cares about your success
Concord Hospitality is one of the industry's leading hotel management companies because we invest in our greatest asset—our associates.
Our award-winning Associate First culture encourages growth, innovation, and work-life balance while fostering an environment where every associate is respected, valued, and empowered to succeed.
Everything we do is guided by our Five Cornerstones:
⭐ Quality
⭐ Integrity
⭐ Community
⭐ Profitability
⭐ FUN!
We're proud to be recognized as a Great Place to Work for All, where diversity, inclusion, and opportunity are more than values—they're part of who we are.
If you're looking for more than just your next job—if you're looking for a place to grow your career, inspire a team, and make a difference every day—we'd love to welcome you to Concord Hospitality.
Ready to Lead?
Bring your passion for people. Bring your leadership. Bring your hospitality.
Join our team and help create exceptional experiences for every guest, every stay.
We Are Concord!Qualifications
Behaviors
- Leader: Inspires teammates to follow them (Required)
- Enthusiastic: Shows intense and eager enjoyment and interest (Required)
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
- Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
Motivations
-
Required
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
-
Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About AC Hotel Lansing
Welcome To Ac Hotel Lansing University Area
European Style in Lansing Michigan State University Area
Step into modern design with a European vibe at the brand new AC Hotel Lansing, ideally located near Michigan State University (MSU) campus and just minutes to downtown Lansing and Eastwood Towne Center. Located within the Red Cedar development which includes restaurants, retail space, public park space and a connection to the Lansing River Trail. A refined design with an emphasis on technology brings 55" flat-screen Smart HDTV’s to each room and complimentary high-speed WiFi throughout. Our daily breakfasts at AC Kitchen will kick-start your morning with freshly baked croissants, artisan cured meats and assorted quiches. Maintain your healthy lifestyle in the heated Indoor Pool and the Fitness Center. We offer a Spanish twist with our breakfast and serve up tapas and expert local knowledge at our AC Lounge, featuring handcrafted cocktails and craft brews. Grab a glass of wine at Toscana steakhouse and market. Host your next successful meeting for up to 200 in our 3,796 sq ft of event and meeting space.
About Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
