General Manager

Description

Lead One of Baltimore's Most Iconic Lifestyle Hotels

Crescent Hotels & Resorts is seeking an exceptional General Manager to lead the Kimpton Hotel Monaco Baltimore, a landmark lifestyle hotel where bold design, genuine hospitality, and unforgettable guest experiences come together.

Located in the heart of downtown Baltimore, Kimpton Monaco is known for its distinctive personality, vibrant culture, exceptional food and beverage offerings, and personalized service. This is an opportunity for a visionary hospitality leader to build on the hotel's unique identity while driving exceptional financial performance, team engagement, and guest satisfaction.

At Crescent, we don't just operate hotels—we create experiences. We are known for our commitment to excellence, innovation, and, most importantly, our people. We celebrate your career, invest in your growth, and provide a culture where you can truly shine.

We offer a competitive executive compensation package, comprehensive benefits, performance-based bonus opportunities, and a culture that values leadership, collaboration, and innovation.

At Crescent, you belong. We care. You can shine bright.

As General Manager, you will serve as the strategic and operational leader of the Kimpton Monaco Baltimore, inspiring your team to deliver extraordinary guest experiences while achieving outstanding financial results.

This role requires a highly visible, hands-on leader who embraces Kimpton's culture of individuality and heartfelt hospitality. You will cultivate an engaging workplace, strengthen the hotel's presence within the Baltimore community, and lead every aspect of the operation with passion, accountability, and excellence.

• Drive overall hotel performance through strategic leadership and strong financial acumen.
• Analyze key business metrics including occupancy, ADR, RevPAR, market share, GOP, and guest satisfaction to maximize profitability.
• Develop and execute annual operating budgets, business plans, and capital strategies.
• Identify opportunities to grow revenue while maintaining operational excellence and expense control.

• Recruit, develop, coach, and inspire a high-performing leadership team.
• Foster an engaging, inclusive culture built on accountability, recognition, and continuous development.
• Create an environment where associates feel empowered to deliver memorable guest experiences.
• Partner closely with Human Resources to support talent acquisition, succession planning, associate relations, and leadership development.
• Lead with authenticity while championing Crescent's culture and Kimpton's people-first philosophy.

• Ensure consistent execution of Kimpton brand standards while preserving the hotel's unique personality.
• Maintain a highly visible presence throughout the hotel, engaging with guests and associates daily.
• Oversee all operational departments to ensure exceptional quality, service, cleanliness, and safety.
• Continuously elevate the guest experience through innovation, service excellence, and operational discipline.

• Champion a vibrant and profitable food and beverage operation that complements the hotel's lifestyle positioning.
• Partner with culinary and restaurant leadership to drive guest satisfaction, local market relevance, and financial performance.
• Support innovative programming, events, and experiences that enhance the hotel's reputation within the community.

• Serve as the public face of the hotel, building strong relationships with ownership, clients, community leaders, tourism partners, and local organizations.
• Collaborate with Sales, Marketing, and Revenue Management to maximize market share and profitability.
• Support creative marketing initiatives that strengthen the hotel's positioning within Baltimore's competitive lifestyle hotel market.
• Represent Crescent and Kimpton with professionalism, passion, and integrity.

• Communicate effectively with ownership, corporate partners, and hotel leadership.
• Foster collaboration across all departments through transparent, consistent communication.
• Ensure compliance with company policies, Kimpton brand standards, safety requirements, and operational procedures.
• Lead change initiatives while maintaining focus on operational excellence and associate engagement.

• Proven success as a General Manager or senior hotel executive leading a full-service, luxury, or lifestyle hotel.
• Experience with Kimpton, IHG, Marriott Autograph Collection, Hyatt, W Hotels, Thompson, Pendry, or similar lifestyle brands is highly preferred.
• Demonstrated success leading complex food and beverage operations.
• Strong financial acumen with a history of delivering exceptional business results.
• Highly visible, inspirational leadership style with a passion for developing teams.
• Exceptional communication and relationship-building skills with ownership, associates, guests, and community partners.
• A strategic thinker who thrives in a dynamic, fast-paced lifestyle hospitality environment.
• Passion for creating memorable guest experiences while building an award-winning workplace culture.

If you're an innovative hospitality leader who thrives on culture, creativity, exceptional service, and delivering outstanding financial performance—and you're ready to lead one of Baltimore's premier lifestyle hotels—we'd love to hear from you.

Start your next chapter with Crescent Hotels & Resorts—where you belong, we care, and you can shine bright.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.