Group Sales Manager
Hyatt Centric Delfina Santa Monica
530 Pico Boulevard
Santa Monica,
CA
90405
Overview
The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.
Responsibilities
Revenue Generation: Proactively solicit, negotiate, and close group and corporate accounts to consistently meet or exceed quarterly and annual revenue targets.
Strategic Prospecting: Identify and develop new business opportunities through targeted outbound sales initiatives, local networking, and industry events.
Cross-Functional Collaboration: Collaborate closely with Event Sales, Event Planning, and Operations teams to deliver exceptional client experiences and ensure seamless execution of group contracts.
Pipeline & Data Management: Maintain accurate records, reporting, and pipeline management using Hyatt systems to optimize sales tracking and forecasting.
Relationship Management: Serve as the primary point of contact for meeting planners and corporate clients, conducting immersive, professional site inspections that highlight the unique features of the property.
Market Intelligence: Monitor industry trends, evaluate competitor strategies, and analyze production data within assigned segments to optimize Average Daily Rate (ADR) and occupancy.
Qualifications
Experience: 2+ years of progressive hotel sales experience, ideally within a lifestyle brand or full-service corporate/group environment.
Service Mindset: A genuine passion for delivering exceptional service in a fast-paced environment with a proven track record of client satisfaction.
Technical Savvy: Solid computer proficiency and comfort working within CRM and hotel systems (such as Envision, Delphi, or Opera) to manage accounts and log daily activity.
Communication: Exceptional written, verbal, and presentation skills, with a proven ability to confidently pitch to executive-level clients and stakeholders.
Core Competencies: Strong negotiation skills, a highly organized approach to multi-tasking under deadlines, and a self-motivated mindset. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
Viceroy Hotels and Resorts is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Viceroy Hotels and Resorts to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
About Hyatt Centric Delfina Santa Monica
Discover coastal California’s charm at Hyatt Centric Delfina Santa Monica, a boutique hotel near the Santa Monica Beach and downtown restaurants on Pico Boulevard. Relax in 315 chic rooms with ocean or mountain views, unwind by the heated saltwater pool or savor California-inspired cuisine. Perfect for weddings, celebrations and professional events. Enjoy breakfast, lunch and dinner in our sun-kissed dining room. Each of our dishes are expertly crafted with locally sourced and sustainable ingredients. Our stylish lounge is amongst the excitement found on Santa Monica’s Pico Boulevard and is a perfect destination for socializing over a handcrafted cocktail, glass of wine or refreshing beer.
About Viceroy Hotel Group
Our Culture
What distinguishes Viceroy Hotel Group properties from other destinations on the hospitality map?
Legendary locations are just the beginning. From a chic suite in the city's center to a sumptuous villa on a secluded Caribbean beach, an urbane lounge for cocktails at dusk to a private cabana for a two-hour massage, every setting is one-of-a-kind. Viceroy Hotel Group reinterprets today's sense of history, modernity, tradition and innovation in a uniquely timeless way.
Yet within each very individual environment, certain qualities are welcomingly consistent. Creativity, comfort and advanced service are the signatures of every Viceroy Hotel Group experience, with guest needs innovatively anticipated and graciously accommodated. Equally constant are the accolades our distinctive hotels earn on annualCondé Nast Traveler Gold Lists, Travel + Leisure Top 500 surveys, Departures Readers' picks, and in the pages of the New York Times, Gourmet and Vogue.
From arrival to departure and back again, it's this blend of the indispensable, unexpected and imperceptible that makes each Viceroy Hotel Group property a top choice among many—and a destination unto itself.
Careers
Viceroy Hotel Group is a hotel industry leader in creativity and innovation, that draws upon the diverse backgrounds, personalities and styles of our colleagues to ensure a vibrant and unique perspective.
At Viceroy Hotel Group, you will discover a wide array of exciting and productive environments where career skills are challenged and sharpened.
We attract the best candidates throughout our acclaimed portfolio of properties. It is here that you can maximize your skills and experience as part of a fast-paced, dynamically expanding hotel organization. Viceroy Hotel Group is an Equal Opportunity Employer.
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