Front Desk Supervisor

Are you a passionate hospitality professional who thrives on leading people, delivering exceptional guest experiences, and creating a positive team culture? Do you enjoy coaching others, solving challenges, and leading by example? If so, we invite you to join our leadership team at the Courtyard by Marriott Boston Norwood/Canton!

As our Front Desk Supervisor, you will play a key role in leading the Front Office team, ensuring exceptional guest service, supporting daily operations, and inspiring associates to deliver memorable experiences. This is an excellent opportunity for someone looking to grow their leadership career with Marriott.

• Open availability is required.

• Must be available to work day, evening, overnight, weekends, and holidays based on the operational needs of the hotel.

• Must be able to fluently speak, read, and write English.

• Previous hotel Front Desk experience is required.

• Previous supervisory or leadership experience is strongly preferred.

• Experience with the FOSSE PMS system is preferred but not required.

• Experience with Power of M PMS is a definite plus!

• Strong computer and organizational skills.

• Excellent verbal and written communication abilities.

• Ability to multitask and perform effectively in a fast-paced environment.

• Professional appearance with a positive, energetic attitude.

• Lead, motivate, and coach the Front Desk team to deliver exceptional guest service.

• Serve as the Manager on Duty when assigned and make sound operational decisions.

• Ensure all guest arrivals, departures, and requests are handled efficiently and professionally.

• Resolve guest concerns promptly while creating positive guest recovery experiences.

• Train, mentor, and develop Front Desk associates to achieve their full potential.

• Conduct daily shift briefings and communicate hotel priorities and expectations.

• Maintain brand standards and ensure compliance with Marriott policies and procedures.

• Monitor room inventory, arrivals, departures, and special guest requests.

• Support scheduling, shift coverage, and daily operational needs.

• Foster a positive, respectful, and team-oriented work environment.

• Lead by example through professionalism, accountability, and a commitment to excellence.

We're searching for someone who is:

• An inspiring leader who enjoys coaching and developing others.

• Passionate about creating outstanding guest experiences.

• Highly organized with exceptional attention to detail.

• A confident decision-maker who remains calm under pressure.

• Dependable, flexible, and willing to lead wherever needed.

• A strong communicator who builds trust and teamwork.

• Committed to maintaining the highest standards of service and professionalism.

• Ready to grow into higher levels of hotel leadership.

At the Courtyard by Marriott Boston Norwood/Canton, we believe great hotels are built by great people. Our culture is centered around teamwork, respect, accountability, and taking pride in everything we do. We invest in our associates, celebrate success, and create opportunities for career growth within Marriott and our organization.

If you're ready to lead an exceptional team, inspire others, and make a meaningful impact on our guests and associates every day, we want to hear from you!

Apply today and help lead the team that creates unforgettable guest experiences at the Courtyard by Marriott Boston Norwood/Canton!