Front Desk Supervisor

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels that are created for today’s passionate travelers, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.  

JOB SUMMARY

Managing/Supervising front office and guest services team members to ensure Valencia Hotel Group’s standards are upheld.  Ensuring guest satisfaction is met, delivering the best guest experience. Play an active role in the training function in front office and guest services team to create a safe and efficient work environment.

Shift Requirements:

• Open availability for morning or evening shifts on weekdays/weekends/occasional overnights if needed.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

• Contribute positively to the team within the department
• Prepare for any and all guest requests
• Relentlessly train and motivate guest service team members
• Convey information and ideas clearly
• Assist team members with daily/weekly/monthly assigned duties
• Communicate situations in the workplace effectively including anticipating, preventing, identifying, and solving problems as necessary
• Maintain composure and objectivity under pressure
• Listen, understand, and clarify the concerns and issues raised by guests effectively
• Work with and understand financial information, data, and basic arithmetic functions
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the front office needs
• Complete other duties as assigned by Front Office Manager
• Responsible for assisting in supervision and performance of all Front office related operations and team members
• Work with Front Office Manager and General Manager to monitor Front Office quality and costs
• Create and modify department training topics for front office agents
• Check guests in and out in a friendly manner
• Become proficient in Hotel Operating System, Key system, and phone system
• Complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rules
• Maintains a friendly, cheerful and courteous demeanor at all times.   
• Showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Physical Requirements

• Standing/Walking: Constantly At front desk on tile or carpet.  Around the entire hotel for daily inspections.
• Lifting/Carrying: Average weight frequently 5 lbs.  Maximum weight occasionally 20 lbs. 
• Pushing/Pulling: Average weight frequently 5 lbs.  Maximum weight occasionally 20 lbs.
• Other Physical Requirements: 
• Crouching (bend at knees): Frequently.  When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
• Stooping (bend at waist): Constantly.  Getting keys, supplies, and doing paperwork on the front desk.
• Twisting (knees/waist/neck): Constantly.  When working with several people at once; watching for guests; retrieving material.
• Reaching (overhead/extension): Constantly.  Passing materials to guests over the front desk counter and reaching for materials in high areas.
• Handling/Grasping: Constantly.  Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.

Working Environment

• Interior & Exterior: With exposure to weather conditions.   

BASICS:

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties as assigned by the supervisor
• Attend required meetings

CANDIDATE PROFILE

Education and Experience

• High School Diploma
• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others (in person, on the telephone, electronically)

ESSENTIAL SKILLS AND QUALIFICATIONS 

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• TABC CERTIFICATION
• FOOD HANDLERS
• VALID DRIVERS LISCENSE

BENEFITS:  

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.