Director of Room Operations
Marriott at the University of Dayton
1414 South Patterson Boulevard
Dayton,
OH
45409
Description
Concord Hospitality is seeking a passionate and results-driven Director of Rooms to lead our Front Office and Housekeeping teams in delivering best-in-class guest experiences. The ideal candidate is a hands-on, service-focused leader with a proven track record in rooms division management, a strong eye for detail, and a commitment to operational excellence.
As a Concord Leader you will be responsible to:
Responsibilities:
- Lead day-to-day operations of Front Office, Housekeeping, and Laundry to ensure service excellence and brand compliance.
- Manage departmental budgets, labor, and expenses; prepare accurate forecasts to support financial performance.
- Hire, train, and mentor associates, promoting a positive work culture and driving team development.
- Conduct routine property inspections to maintain brand standards and ensure cleanliness and guest readiness.
- Oversee VIP guest experiences and ensure prompt resolution of guest concerns or service opportunities.
- Coordinate with Engineering on maintenance and capital improvement projects, ensuring timely issue resolution.
- Maintain strict adherence to key control, safety, lost and found procedures, and internal audit compliance.
- Manage purchasing, inventory, and end-of-month reporting for rooms division supplies and materials.
- Lead effective departmental meetings and encourage strong interdepartmental communication.
Qualifications:
- Proven leadership experience in Rooms Division or hotel operations management.
- Strong financial acumen with experience managing departmental budgets and forecasting.
- Excellent organizational, communication, and interpersonal skills.
- Demonstrated ability to lead, motivate, and develop high-performing teams.
- Knowledge of OSHA regulations, safety protocols, and internal audit procedures.
- Familiarity with branded hotel systems is strongly preferred.
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Salary Range $72,187.18 to $90,233.98
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Marriott at the University of Dayton
Our Hotel
The redesign celebrates Dayton’s rich history of flight experiencing tributes to Orville and Wilbur Wright’s first plane design. After visiting the area or attending a conference, grab your favorite coffee or appease your hunger with locally-inspired cuisine and brew at our on-site restaurant Dewberry 1850. During free time, discover the surrounding area of aviation by visiting the National Museum of the United States Air Force, Dayton Aviation Heritage National Historic Park and more. With 15,000 square feet of brilliant meeting space, we can host memorable corporate and social events, complete with professional planning and catering services.
About Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
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