Come for a JOB, stay for a CAREER.
Director of Operations
Hotel Gettysburg
One Lincoln Square
Gettysburg,
PA
17325
Hotel with 119 Rooms
Managed By
Waterford Hotel Group
Hotel discounts, same day pay, holiday pay, advancement opportunities!
Full-Time
ABOUT US
At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.
Director of Operations
Hotel Gettysburg is seeking a dynamic, hands-on Director of Operations to serve as the operational leader of one of the region's premier full-service historic hotels. Reporting directly to the General Manager, this key executive leader is responsible for driving operational excellence across all departments, ensuring exceptional guest experiences while maximizing financial performance and associate engagement.
The Director of Operations provides strategic leadership and day-to-day oversight of Rooms Division, Food & Beverage, Housekeeping, Front Office, Engineering, and other operational departments, fostering a culture of accountability, collaboration, and continuous improvement. This individual partners closely with department leaders to elevate service standards, improve operational efficiencies, develop high-performing teams, and achieve budgeted financial goals.
What You'll Do
- Lead the daily operations of a full-service hotel, ensuring exceptional guest satisfaction across all departments.
- Inspire, coach, and develop department leaders while building a culture of accountability, teamwork, and service excellence.
- Drive operational performance through strategic planning, revenue optimization, labor management, and expense control.
- Monitor key performance metrics, implement action plans, and continuously improve guest satisfaction scores and financial results.
- Ensure compliance with brand standards, safety regulations, sanitation requirements, and company policies.
- Partner with the General Manager on budgeting, forecasting, capital planning, and operational initiatives.
- Build strong relationships within the Gettysburg community, representing the hotel with local organizations, businesses, and community leaders.
- Champion associate engagement and professional development while creating an exceptional workplace culture.
Qualifications
- Minimum 5 years of progressive hotel operations leadership experience in a full-service hotel.
- Demonstrated leadership experience overseeing both Rooms Operations and Food & Beverage.
- Strong financial acumen with experience managing budgets, labor costs, forecasting, and operational performance.
- Proven ability to lead, motivate, and develop high-performing teams.
- Excellent communication, organizational, and problem-solving skills.
- Ability to make sound decisions in a fast-paced environment while maintaining exceptional guest service.
- Flexible schedule, including evenings, weekends, and holidays as business demands.
- A strong desire to advance into a General Manager role.
- Must successfully pass a comprehensive background check
Benefits
WATERFORD HEALTH AND WELLNESS
Health Insurance is available on the first of the month after hire!
We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.
We know that life gets in the way, and YOU deserve to recharge.
Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!
EXCITING EXTRAS
On Demand Pay- Why wait for pay day – get your pay when you need it24/7.
Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.
401k Plan- Nobody wants to work forever, start planning for your future now.
Hotel Discounts- It’s one of the biggest industry perks.
Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.
For more information, please visit our website at waterfordhotelgroup.com
EOE/M/F/D/V
Posted July 31, 2026
About Hotel Gettysburg
Welcome to the Hotel Gettysburg.
Hotel Gettysburg, Est. 1797 is located in the heart of historic downtown Gettysburg, Pennsylvania and is within walking distance to the Gettysburg battlefield, historic area attractions, and many downtown shops & restaurants.
This historic Gettysburg hotel is fully updated to offer superior service and modern amenities in a charming and ideal setting; rich in history and hospitable ambiance.
Each of the 119 well-appointed guest rooms and suites at Hotel Gettysburg are designed with today’s traveler in mind. Hotel Gettysburg guests enjoy complimentary high speed wireless Internet, business center and fitness center access, a roof top swimming pool, new flatscreen HDTVs, casual dining at One Lincoln Food & Spirits, and so much more.
Our historic Pennsylvania hotel boasts approximately 9,000 square feet of versatile meeting space, including a magnificent grand ballroom overflowing with history. We offer award winning food, beverage and catering service beyond compare.
The hotel’s location and proximity to Gettysburg National Parks, Washington, D.C., Baltimore, Harrisburg and Hershey make it an ideal spot for traveling to a variety of historic sites and places of interest.
About Waterford Hotel Group
Company Description
Waterford Hotel Group manages properties in 9 states with more than 6,200 rooms. Our portfolio includes limited-service and full-service hotels, conference centers, all-suite and resort hotels, all of which are franchised or independently owned properties.
Why People Like to Work for Us
Waterford Hotel Group believes that the quality of our staff directly translates into operational excellence and overall guest satisfaction. The quality of our staff is reflected through the high levels of associate satisfaction, continuously motivated by a passion for excellence, integrity and fairness. This is achieved through on-going training, an emphasis on teamwork, an intimate knowledge of our properties and a thorough understanding of the needs of our customers, guests, and the communities we serve.
Waterford Hotel Group offers a wide range of benefits to eligible associates, which include medical, dental, life, and disability insurance, 401 (k) retirement plan, paid holidays, personal days, vacation time, educational assistance programs, and associate room discount.