Front Desk Agent

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

The Radical Hotel | Asheville, North Carolina

Hospitality. Art. Community. Individuality.

At The Radical Hotel, we believe hospitality should be anything but ordinary.

Located in Asheville's vibrant River Arts District, The Radical is a boutique lifestyle hotel where creativity, culture, and genuine connections come together. As part of Hilton's Tapestry Collection, we offer guests an experience that is bold, inspiring, and uniquely Asheville.

We're looking for Guest Service Agents who are passionate about people, thrive in a fast-paced environment, and enjoy creating memorable experiences for every guest who walks through our doors.

What You'll Do

As a Guest Service Agent, you'll be the face of The Radical Hotel. From welcoming guests to sharing your favorite local recommendations, you'll help create experiences that are as unforgettable as our hotel itself.

Responsibilities include:

• Deliver warm, engaging, and personalized guest service from arrival through departure
• Complete guest check-in and check-out accurately and efficiently
• Manage reservations, room assignments, and guest billing
• Answer guest questions and provide recommendations for local restaurants, breweries, galleries, and attractions
• Resolve guest concerns with professionalism, empathy, and confidence
• Coordinate with Housekeeping, Engineering, and Food & Beverage teams to ensure exceptional guest experiences
• Answer phones and respond to guest inquiries promptly and professionally
• Maintain accurate guest records using hotel property management systems
• Keep the Front Desk organized, welcoming, and operating efficiently
• Uphold Hilton and Tapestry Collection service standards while embracing The Radical's unique personality

What We're Looking For

• Previous hotel or customer service experience preferred
• A genuine passion for hospitality and creating memorable guest experiences
• Excellent communication and interpersonal skills
• Positive attitude with the ability to stay calm under pressure
• Strong organizational and multitasking skills
• Comfortable learning hotel technology and property management systems
• Flexible schedule, including evenings, weekends, and holidays
• A collaborative team player who enjoys working in a dynamic environment

Why You'll Love Working Here

• Join one of Asheville's most exciting boutique lifestyle hotels
• Be part of Hilton's Tapestry Collection
• Work alongside a creative, passionate, and supportive team
• Opportunities for career growth and professional development
• Employee discounts on hotel stays, dining, and Hilton travel benefits
• Competitive pay
• Paid time off and holiday benefits (for eligible employees)
• Health, dental, and vision insurance (for eligible employees)
• 401(k) with company match (for eligible employees)

Who We Are

The Radical Hotel is more than a place to stay—it's an experience. Nestled in Asheville's River Arts District, our hotel celebrates local artists, makers, musicians, and creators through bold design, exceptional dining, and authentic hospitality.

Home to Golden Hour restaurant, after/glow café & bar, and The Roof rooftop bar, The Radical is a gathering place for travelers and locals alike. Every guest experience is fueled by creativity, community, and a commitment to making every stay unforgettable.

If you're ready to work somewhere that's as unique as you are, we'd love to meet you.

Qualifications

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.  High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Stand 95% of shift
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.            

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.